ALTEC continuously seeks students to join the HIVE staff. Attendants work under the supervision of the program assistant in the HIVE located in Hellems 159. Student employees typically work 10-15 hours per week between 8:45am-7pm Monday-Thursday and 8:45am-4pm Friday, depending on scheduling needs.
Job Responsibilities
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Provide excellent customer service, including:
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Assist patrons to check out resource materials; check & reshelve returned materials
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Problem solve technical issues with classroom computers and projectors
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Manage Hellems building lost and found
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Direct patrons to classroom and office locations as well as the wepa printing kiosk
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Update catalog of world language resources, and improve usage and efficiancy
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Monitor usage and maintain cleanliness and organization of ALTEC spaces
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Fulfill room reservation requests and help with event setup
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Complete assigned daily tasks (email overdue material notices, water plants, etc.)
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Contribute to workflow of special projects as assigned
Requirements
- Begin and end each shift at designated time; find coverage for shifts in advance of absence
- Adhere to security procedures and established policies
- Exceptional customer service support skills represented through:
- Respectful & professional interactions with patrons in person/ on the phone/ via email
- Positive, enthusiastic attitude
- Clear and professional oral and written communication
- Observant of often-overlooked details; identifies areas needing improvement and takes the initiative to make or suggest changes
- Consultation with supervisor or other ALTEC staff on non-standard requests or issues
- Comfortable with using PC and Mac computers and various electronic equipment such as video cameras; willingness to learn new hardware and software for special projects such as used in audio recording studio or to complete streaming requests (requires ripping and compressing DVD files, and creating a subtitles/ captions file)
- Collaborate well with colleagues on projects assigned to multiple staff members
- Ability to complete tasks in a timely fashion and seek out additional work upon completion
Compensation
This position starts at $15 per hour.
Application
Please submit the following application materials to altec@colorado.edu. Your application will be reviewed when an opening becomes available.
- Résumé with applicable work experience
- In a separate document, please include:
- Name, email, and phone information of two professional references; briefly describe work done with each
- Nine-digit student ID number
- Major/minor
- Year of study and expected graduation date
- Foreign language skills (degree of fluency in speaking/reading/writing) if applicable
- Spring, summer, and fall class schedule as known; note any days/times not available for shifts
- If you hold an additional job on campus, please indicate the number of hours you work (students cannot work more than 20 hours per week between all jobs)