ALTEC continuously seeks students to join the HIVE staff. Attendants work under the supervision of the program assistant in the HIVE located in Hellems 159. Student employees typically work 10-15 hours per week between 8:45am-7pm Monday-Thursday and 8:45am-4pm Friday, depending on scheduling needs.

Job Responsibilities

  • Provide excellent customer service, including:

    • Assist patrons to check out resource materials; check & reshelve returned materials

    • Problem solve technical issues with classroom computers and projectors

    • Manage Hellems building lost and found

    • Direct patrons to classroom and office locations as well as the wepa printing kiosk

  • Update catalog of world language resources, and improve usage and efficiancy 

  • Monitor usage and maintain cleanliness and organization of ALTEC spaces

  • Fulfill room reservation requests and help with event setup

  • Complete assigned daily tasks (email overdue material notices, water plants, etc.)

  • Contribute to workflow of special projects as assigned

Requirements

  • Begin and end each shift at designated time; find coverage for shifts in advance of absence
  • Adhere to security procedures and established policies
  • Exceptional customer service support skills represented through:
    • Respectful & professional interactions with patrons in person/ on the phone/ via email
    • Positive, enthusiastic attitude
    • Clear and professional oral and written communication
    • Observant of often-overlooked details; identifies areas needing improvement and takes the initiative to make or suggest changes
    • Consultation with supervisor or other ALTEC staff on non-standard requests or issues
  • Comfortable with using PC and Mac computers and various electronic equipment such as video cameras; willingness to learn new hardware and software for special projects such as used in audio recording studio or to complete streaming requests (requires ripping and compressing DVD files, and creating a subtitles/ captions file)
  • Collaborate well with colleagues on projects assigned to multiple staff members
  • Ability to complete tasks in a timely fashion and seek out additional work upon completion

Compensation

This position starts at $15 per hour.

Application

Please submit the following application materials to altec@colorado.edu. Your application will be reviewed when an opening becomes available.

  • Résumé with applicable work experience
  • In a separate document, please include:
    • Name, email, and phone information of two professional references; briefly describe work done with each
    • Nine-digit student ID number
    • Major/minor
    • Year of study and expected graduation date
    • Foreign language skills (degree of fluency in speaking/reading/writing) if applicable
    • Spring, summer, and fall class schedule as known; note any days/times not available for shifts
    • If you hold an additional job on campus, please indicate the number of hours you work (students cannot work more than 20 hours per week between all jobs)