During the spring 2013 semester, the Office of Information Technology (OIT) distributed a campus-wide survey designed to identify client satisfaction levels and areas of improvement for OIT-provided services. The results of this survey are available for your review in the Summary of the Results & Highlights of Findings from the 2013 Annual Proactive Survey report located on the OIT website.
Some highlights of the findings from the 2013 Annual Proactive Survey include:
- 3629 members of the CU-Boulder community responded to the survey (nearly half of those sent a survey)
- 84.4% of respondents reported being “satisfied,” “very satisfied,” or “extremely satisfied”
- 6.4% of respondents reported being “dissatisfied,” “very dissatisfied,” or “extremely dissatisfied”
- The remaining 9.2% reported being “neither satisfied nor dissatisfied”
The survey findings, which are available for your review in the Summary of the Results & Highlights of Findings from the 2013 Annual Proactive Survey report, are being used to generate strategic plans throughout OIT that will further OIT’s goal of a minimum of 90% satisfaction among its key clients and constituencies within three years.
If you have any questions regarding the survey or its findings, please contact Larry Levine at Larry.Levine@colorado.edu or 303-492-1799. For more information on the Office of Information Technology (OIT), visit www.colorado.edu/oit.