Access life. It's simple with CU Total Communications: Internet, long distance, and on-campus suppport!				TotalComm Long Distance Service TotalComm Long Distance Rates Billing & Call Details on CU PLUS TotalComm Long Distance Authorization Codes How to Make a Long Distance Call Requesting a Credit to Your Account Lost or Stolen Authorization Code Other Phone Cards TotalComm Long Distance Service You'll be connected to the world when you arrive at your residence on the CU-Boulder campus. All campus housing facilities are equipped with a telephone. An authorization code, required for TotalComm Long Distance calling, will be mailed to you in the fall if you are an incoming freshman. Otherwise, visit the ITS/Telecom Service Center to get your code. As a campus resident, you do not pay for local calls made from the telephone in your campus residence. You only pay for long distance calls made using your authorization code. The Bursar's Office will bill you monthly for long distance charges. You can pay your bills at the Bursar's Office. To cancel service, allow at least 24 hours before you leave the University. Call ITS/Telecom at 735-HELP. Note that we are not open for this type of administrative business on weekends, holidays, or evenings. TotalComm Long Distance Rates 10 cents per minute, anytime For international rates, call 303-492-7000, or use the ITS/Telecom Rates Calculator. TotalComm Long Distance Authorization Codes You will need an authorization code to make long distance calls from the telephone in your campus residence. Authorization codes are assigned by ITS/Telecom. Your code will be mailed to you in the fall if you are an incoming freshman. Otherwise, visit the ITS/Telecom Service Center to get your code. Do not give your authorization code to anyone. If you do, you will be responsible for charges made using that code. How to Make a Long Distance Call Dial 8 and the long distance number you wish to reach. When you hear the confirmation dial tone, enter your authorization code. If the code is correct, you will be connected with the number you dialed. (For more information, see Dialing Instructions.) Requesting a Credit to Your Account If you think you have been billed incorrectly for a particular call, stop by the ITS/Telecom Service Center and submit a credit request. Be ready to identify each call for which you are requesting a credit and the reason for the request. Lost or Stolen Authorization Code If you think someone else has used your authorization code to make long distance calls, contact Customer Service at 735-HELP to cancel that authorization code and visit our office to obtain a new one. (See #81 on the campus map if you're not sure where to find our office.) Other Phone Cards You may make long distance calls from the telephone in your campus residence with cards provided by other long distance service providers; however, be aware that surcharges and other hidden expenses can make them a very expensive option. Calling long distance from campus, using your authorization code is not only convenient but cost effective. When calling from off-campus, use your Buff OneCard or other long distance service provider. To make a long distance call with a prepaid or other calling card, follow the instructions on the card. Access life. It's simple with CU Total Communications: Internet, long distance, and on-campus support!