Call Pick-Up You can "pick up" a call ringing on another telephone in your office with Call Pick-Up. To use Call Pick-Up you must be able to hear the nearby telephone ringing and both telephones must be in the same Call Pick-Up Group. Your Call Pick-Up Group is established by Telecommunication Services. If you need to change your Call Pick-Up Group, contact your telephone liaison. To initiate Call Pick-Up Lift handset from cradle; listen for dial tone. Dial *0. Speak to the caller. To hold an original call and pick up a second call Depress switchhook one full second; listen for confirmation tone. Dial *9; listen for dial tone. Dial *0; listen for the caller. To hold an original call and pick up a second call Depress Flash Button; listen for confirmation tone. Dial *9; listen for dial tone. Dial *0; listen for the caller.   To alternate between a picked-up call and an original call Depress switchhook one full second; listen for confirmation tone. Dial *9; listen for the first caller.   Need Help? Call 735-HELP to speak with a Customer Service staff person.