Student Support & Case Management Services supports students throughout their college career in order to best achieve their academic and co-curricular goals. Case management does not solve students' problems for them, but rather helps the student identify issues and appropriate resources and works collaboratively with the student to develop an action plan.
The Student Support & Case Management staff serves as the primary resource for managing student issues, providing intervention and crisis prevention. The case managers coordinate with other CU-Boulder departments and facilitate communication to and from the Student of Concern Team (SOCT). Key functions of the case managers are to triage the referrals and reported information as it comes in, investigate as necessary to gather available information, prioritize cases, and determine appropriate responses. This includes, but is not limited to, whether the reported information should be reviewed by the SOCT or whether the case managers can provide the needed assistance. Once a student intervention has been initiated and support structures are in place, the case manager may provide further follow up with a student as needed.
Student Support & Case Management Services is not counseling or therapy; rather, case managers have the opportunity to develop close helping relationships with students while coaching students toward appropriate self-care and self-advocacy.
Offered services include navigating campus and community resources, referrals to community providers, exploration of and referral for behavioral health concerns, coordination and follow-up during and after hospitalization and/or medical leave of absence, health and safety referrals, problem resolution, help managing multiple or complex medical needs, and crisis management.