FAQs

When do I refer a student?

IF YOU THINK THERE IS IMMINENT DANGER OF THE STUDENT HARMING THEMSELVES OR OTHERS, CALL 911.

Students can be referred to the Student of Concern Team (SOCT) when they seem to be struggling emotionally, academically, or otherwise. If you have noticed changes in a student’s behavior over time or if you notice a student appears withdrawn, sullen, upset or depressed, you may wish to consider referring that student. Additionally, if a student is engaging in aggressive or inappropriate behaviors, is violating boundaries you have set, or fails  to comply with your requests, it is important you refer that student.

In some circumstances you may provide us with information about a student’s behaviors that are a clear violation of the Code of Conduct. When appropriate, those cases will be referred to the Office of Student Conduct (OSC). We will collaborate with the OSC while still working with these students. The conduct process is another way a student can receive assistance, referrals and follow-up.

It is important to know that you do not need to make this decision on your own.  If you are concerned about when to bring a student to the attention of the SOCT, just give us a call. We will provide consultation with or without knowing the student’s information.

How do I refer a student?

You may refer a student by using the online form to share your concerns. If you submit the form online you will have the option of remaining anonymous. You may also contact the SOCT by calling Student Support and Case Management Services directly at (303) 492-7348.

What happens after I refer a student?

Once we receive information from a concerned person we may request additional information from that individual prior to contacting the student. When appropriate, a case manager will reach out to the student and invite them to meet. During the meeting, we typically provide the student with referrals and resources and offer them additional follow-up.

Students exhibiting behaviors that may require further attention beyond resources and referrals may be discussed during an SOCT meeting. The team may make additional recommendations that will be facilitated via the case manager working with the student. Some behaviors may violate the Code of Conduct, in which case the Office of Student Conduct will be notified and their process followed in parallel with case management.

In extreme cases, students may be encouraged to withdraw from courses to focus on addressing their problems. It is the goal of the SOCT to act out of care and concern with prevention in mind. The primary goal is to get students connected with resources and referrals before they start exhibiting signs of severe distress.

Will someone notify me about what actions have been taken and what the outcome will be?

We will gladly answer general and specific questions you may have. It is important to note that we may not be able to share all of the details or outcomes; however, we rely on you to contact us if you have questions. We recommend that, whenever possible, you wait approximately one week before contacting us with questions. There are some cases that are more pressing, so you can call us anytime you need information sooner.

Doesn’t FERPA prevent me from sharing information about a student?

One of the most important things to understand about FERPA is that what a college official sees, hears, experiences or personally observes is not governed by FERPA – at all – unless it is drawn from a written or recorded source or it is subsequently memorialized in a written or recorded form. At that point, release of information from the written or recorded version is governed by FERPA. What the official saw, heard or observed can still be shared with anyone deemed appropriate. It is not part of an educational record.

Is there an emergency health and safety exception to FERPA?

When there is a credible threat to the health and/or safety of a student, the campus, or any member of the campus community, FERPA authorizes college officials to release information from educational records, to anyone necessary, to avert the threat.

Prior to Virginia Tech, this provision was construed narrowly; subsequent changes to FERPA have relaxed this stance.  The Family Policy Compliance Office will now be hands-off, showing deference to college officials’ determination of what constitutes an emergency and what information needs to be released to whom.

If you would like additional information regarding FERPA, please review the Office of the Registrar’s website, or contact the Office of University Counsel at 303-492-7481 for further guidance.

Office of the Vice Chancellor for Student Affairs
Center For Community S430
031 UCB
Boulder, CO, 80309-0031
Phone: (303) 492-8476
E-mail: studentaffairs@colorado.edu
University of Colorado Boulder
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