Instruction Programs

Frequently Asked Questions

Where can I buy a drop-in?
Drop-ins can be purchased at the cashier for $2.00. The instruction program does not have drop-ins to purchase, unless the cashier's desk is not open.

How do I get a refund, or transfer to another class?
Come to the tnstruction program to fill out a refund-request form. This should be done before the beginning of the third class. You will receive a response within five days. For a transfer, come to the instruction program desk and talk to an employee. They will transfer you to another class, provided the class is not full, for a $1.00 service charge plus the difference in class price.

Where is the instruction program desk located? Where is the aerobic studio located?
The instruction program desk is located upstairs next to the running track. The aerobics studio is next to the instruction program office, also located next to the running track.

Is there a restroom close to the aerobics studio?
Yes, it is located on the other side of the conference rooms. By following the windows that overlook the tennis courts and turning right before you reach the doors for the ice rink, you will find the restrooms.

Why are there no places reserved for fitpasses in total body conditioning, ab-lab plus and slide classes?
These three classes use the slides, for which we have a limited number. Therefore, those who are enrolled have the priority. If anyone who is enrolled does not show to the class, fitpasses and drop-Ins can fill those places on a first-come, first-served basis.

If there are 15 spots reserved for fitpasses and drop-ins, how come there is a possibility I might be turned away from a class?
In classes that are full, fitpasses and drop-ins have places reserved. However, if everyone who is enrolled in the class shows and there are 15 people before you with fitpasses or drop-ins, you will be denied entrance. However, a couple weeks into class, this is highly unlikely, so keep coming!

June 3, 2003 02