Frequently Answered Questions

Below are questions posted to us by current and prospective customers. See if any of your questions are answered there, and if not, drop us a line at eprint@colorado.edu, or call us at 303-492-2679 (COPY). We want you to be as happy as possible with our services, and to fully understand what we have to offer.

Q: How do I order business cards?
Business cards are usually ordered in multiples of 250. However, we are also now offering a 100-card quantity. Normal turn around time is less than two weeks, however rush orders can be placed for an additional $27.60. Prices include typesetting and printing.

Cards can be ordered in person at our Stadium 280 location. By sending a copy of your old card with corrections, quantity, billing information, and contact information you can order via fax to 303-492-0959 or via campus mail to box 377 UCB. Or you can order by our most popular order option, Order Online. Even if you do not order online, these pages are the easiest way to view the various styles and color options.

Call a Printing Services representative at 492-2679 (492-COPY) for additional information.

Q: How do I order stationery items (letterhead, envelopes, mailing labels)?
Standard letterhead, envelopes and mailing labels are ordered in multiples of 500. Custom orders can be ordered in any quantity. Normal turn around time for standard format items is less than two weeks, however rush orders can be placed for an additional $25.00 or 10% of the order cost, whichever is greater. Pricing can be determined from the following price lists.

Placing orders is quick and easy. Simply provide a sample of the item with any changes marked, an IN or A-Card number, contact information, and specify quantity and other pertinent information regarding your order. Orders may be placed in person at Printing Services, sent through campus mail to Campus Box 377 UCB, or faxed to 303-492-0959. A fourth option is to Order Online. In this case a sample is not required. Even if you do not order online, these pages are the easiest way to view the various styles and color options.

Call a Printing Services representative at 492-2679 (492-COPY) for additional information.

Q: When should I choose Copy Centers and when should I choose Printing Services?
Typically, projects with quantities of 1000 or more are produced at our printing facility. Offset printing in these quantities is more cost- effective and can offer significant savings to your department. Conversely, projects with quantities under 1000 are usually more effectively produced on one of our high-speed duplicators in our copying division. Certainly there are exceptions based on artwork and quality expectations and one of our service representatives in any center is always available to advise you on those decisions.

Q: What if I need to have my project designed?
PCS can help you with ideas or provide complete and creative graphic design for your project. Please contact us at 492-2679 (492-COPY) with questions or for help.

Q: How should I prepare my artwork?
Camera-ready artwork can be prepared in a number of acceptable ways. Any black and white original with artwork and type in position is considered camera-ready. If you have a piece with more than one color, overlays or separated art are the best ways to present your project for printing production. Photographs are reproduced with maximum quality when they are provided as continuous tone originals (indicate where they are to be placed in your art) and Printing Services screens them for the printing process. Pre-screened art and photographs can lose quality in the pre-press and printing processes. Crop marks are desirable (except on pieces that are going to be photocopied). Again please feel free to contact any Printing Services representative for clarification.

Q: What kinds of paper and inks are available to me?
Printing Services:
Printing Services has hundreds of choices in paper stocks and ink colors. From 20# white bond to 110# Index, from black to fluorescent, combinations are only limited by the imagination. Clearly, we don’t have enough room to stock all of the papers available to us, but we can order whatever we need and usually receive it within one to two days. Rush jobs requiring a turnaround of 3 days or less may require choosing a stock we already have in house.
Copying Services:
Copying Services has access to all of the same choices in paper as Printing Services. However, due to the usually higher demand for quick turnarounds from a copy service, clients generally choose from papers we already have in stock. If you would like to choose a stock, which requires a special order, the turnaround on your project may have to be extended. Copying Services only uses black in their production EXCEPT for the Color Copier, which can produce full color copies.

Q: How much is it going to cost?
Price lists for university stationery, envelopes, mailing labels, and business cards are fixed and updated occasionally to reflect increases in material costs. Other than these four standard items, Printing Services can provide you with an estimated cost for your project on a case-by-case basis. Estimates are generally completed within 24 hours. Contact a client services representative in Printing Services at 492-2679 (COPY) for additional cost information. For prices at Copying Services you can check the Copying Services Price List or contact a client services representative at 492-2679 (COPY).

Q: How long will it take to complete my project?
Turnarounds will vary depending upon our production schedules at PCS, however, we are customer-driven and will make every effort to meet your deadline requirements. Contact a client services representative in Printing Services or Copying Services for detailed information about turnaround times.

Q: What are your hours?
See Service Center Locations.

Q: Who can I call for billing questions?
Barb Gougler at 492-4660.

Q: Who can I call for technical questions?
Printing or Copying questions:  492-2679 (COPY)

Q: Who can I call for questions not listed here?
Printing or Copying questions:  492-2679 (COPY)