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UCSU Cost Centers Survey - Overall Results for Each Service

UCSU Cost Center Survey  l ir consult ucsu costcntr wr15.out   5/97
Importance scale 1-3.  Excellence scale 1-4          
All respondents

ORDERED BY SERVICE NUMBER
Service                    Pct       Pct Importance Excellence  N making
 number Service          familiar  users   rating     rating   exc rating

    1   UMC                 67%     81%      2.7        3.0        202
    2   Wardenburg          81%     64%      2.8        2.9        160
    3   Rec Center          92%     87%      2.8        3.6        216
    4   Environ. Cntr       15%     31%      2.5        3.2         72
    5   Legal Services      37%      9%      2.5        3.2         22
    6   Off-campus Hsng     63%     29%      2.5        2.9         71
    7   Womens Rsrc Cntr    33%      5%      2.5        3.6         13
    8   Volunteer Clr Hs    18%      6%      2.3        3.3         16
    9   CEB                 43%     40%      2.6        3.1        100
   10   KUCB                70%     28%      2.2        3.0         68
   11   SOFO                23%     12%      2.4        3.0         30
   12   UCSU                53%     15%      2.6        2.9         36


ORDERED BY PROPORTION USING THE SERVICE
Service                    Pct       Pct Importance Excellence  N making
 number Service          familiar  users   rating     rating   exc rating

    3   Rec Center          92%     87%      2.8        3.6        216
    1   UMC                 67%     81%      2.7        3.0        202
    2   Wardenburg          81%     64%      2.8        2.9        160
    9   CEB                 43%     40%      2.6        3.1        100
    4   Environ. Cntr       15%     31%      2.5        3.2         72
    6   Off-campus Hsng     63%     29%      2.5        2.9         71
   10   KUCB                70%     28%      2.2        3.0         68
   12   UCSU                53%     15%      2.6        2.9         36
   11   SOFO                23%     12%      2.4        3.0         30
    5   Legal Services      37%      9%      2.5        3.2         22
    8   Volunteer Clr Hs    18%      6%      2.3        3.3         16
    7   Womens Rsrc Cntr    33%      5%      2.5        3.6         13


ORDERED BY AVERAGE IMPORTANCE RATING
Service                    Pct       Pct Importance Excellence  N making
 number Service          familiar  users   rating     rating   exc rating

    2   Wardenburg          81%     64%      2.8        2.9        160
    3   Rec Center          92%     87%      2.8        3.6        216
    1   UMC                 67%     81%      2.7        3.0        202
   12   UCSU                53%     15%      2.6        2.9         36
    9   CEB                 43%     40%      2.6        3.1        100
    4   Environ. Cntr       15%     31%      2.5        3.2         72
    7   Womens Rsrc Cntr    33%      5%      2.5        3.6         13
    6   Off-campus Hsng     63%     29%      2.5        2.9         71
    5   Legal Services      37%      9%      2.5        3.2         22
   11   SOFO                23%     12%      2.4        3.0         30
    8   Volunteer Clr Hs    18%      6%      2.3        3.3         16
   10   KUCB                70%     28%      2.2        3.0         68


ORDERED BY AVERAGE QUALITY RATING
Service                    Pct       Pct Importance Excellence  N making
 number Service          familiar  users   rating     rating   exc rating

    7   Womens Rsrc Cntr    33%      5%      2.5        3.6         13
    3   Rec Center          92%     87%      2.8        3.6        216
    8   Volunteer Clr Hs    18%      6%      2.3        3.3         16
    5   Legal Services      37%      9%      2.5        3.2         22
    4   Environ. Cntr       15%     31%      2.5        3.2         72
    9   CEB                 43%     40%      2.6        3.1        100
    1   UMC                 67%     81%      2.7        3.0        202
   10   KUCB                70%     28%      2.2        3.0         68
   11   SOFO                23%     12%      2.4        3.0         30
    2   Wardenburg          81%     64%      2.8        2.9        160
    6   Off-campus Hsng     63%     29%      2.5        2.9         71
   12   UCSU                53%     15%      2.6        2.9         36

Last revision 07/08/05