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PBA Home > Institutional Research & Analysis > Surveys > Client-Requested > Financial Aid Survey > Student Analysis #2 Fall 2001 Financial Aid Survey - Student Analysis #2
Fall 2001 Student Financial Aid Survey
Conducted by Office of Planning, Budget, and Analysis
For CU-Boulder Office of Financial Aid
Carol Bormann, Blake Redabaugh, 2-3769
January 31, 2002
NOTE: 61% of Non-Resident respondents are Freshmen so differences between residents and non-residents could be due to
class level composition
Res breakdown
Percentages
SCD_RES Frequency Percent
-------------------------------------
Resident 244 77.96
Non-Resident 69 22.04
Frequency Missing = 2
Q2: Class level breakdown by res & non-res
classlvl RES Frequency Percent
-----------------------------------------------------
Freshman Resident 122 39.23
Freshman Non-Resident 42 13.50
Cont Student Resident 120 38.59
Cont Student Non-Resident 27 8.68
Frequency Missing = 4
Q3
Percentages
Non-
Resident Resident All
Q3: When begin applying for FA
for 01-02 AY?
Spring 01 74 75 74
Summer 01 26 25 26
Q4
Percentages
Non-
Resident Resident All
Q4: Who completed your FAFSA?
Both parent(s) and myself 48 52 49
Completed myself 31 17 28
Parent(s)/guardian(s) 19 29 21
Other, explain: 2 1 2
Question 5: To what extent did you use the following for financial info?
Percentages
Resident | Non-Resident | All
| |
Not at Quite a Substan- | Not at Quite a Substan- | Not at Quite a Substan-
all Somewhat bit tially | all Somewhat bit tially | all Somewhat bit tially
| |
Q5: CU-Boulder FA web page 49 32 16 2 | 26 52 15 7 | 44 37 16 3
Q5: Office of FA at CU-Boulder 24 37 22 16 | 19 26 33 22 | 23 35 25 17
Q5: Your parent(s) 19 20 27 33 | 11 19 30 41 | 17 20 28 35
Q5: HS counselor 63 18 9 10 | 41 30 19 11 | 58 21 11 10
Q5: Written materials from 49 33 16 1 | 33 44 22 49 | 46 36 17 1
U.S. Dept of Ed | |
Q5: Fellow students 62 27 10 1 | 56 41 4 62 | 60 30 9 1
Q5: Other internet websites, 83 8 7 2 | 85 7 4 4 | 83 8 6 2
describe below | |
Q5: Other, describe below 90 4 4 2 | 85 4 7 4 | 89 4 5 2
Question 7: How easy was it to find out about the following FA processes?
Percentages
Resident | Non-Resident | All
| |
Difficult Neutral Easy | Difficult Neutral Easy | Difficult Neutral Easy
| |
Q7: How to apply for scholarships 28 29 43 | 21 37 42 | 26 31 43
Q7: How to apply for loansb 13 31 55 | 26 30 44 | 16 31 53
Q7: How to complete the FA process 21 36 44 | 26 49 26 | 22 39 40
Q7: The cost of attending CU-Boulder 14 21 65 | 21 30 49 | 16 23 61
Q7: How much money you should borrow 31 36 33 | 33 56 12 | 32 40 28
Q7: How FA would be disbursed to you 30 29 40 | 35 49 16 | 31 34 35
Q7: When FA would be disbursed to you 35 29 37 | 40 49 12 | 36 33 31
Q7: If you could expect a refund 31 28 41 | 33 53 14 | 31 34 35
Q7: How much refund you could expect 32 29 38 | 28 53 19 | 31 35 34
Q7: The PLUS (parent) loan process 24 39 37 | 28 51 21 | 25 42 33
Question 8: How easy was it to find out about the different types of FA?
Percentages
Resident | Non-Resident | All
| |
Difficult Neutral Easy | Difficult Neutral Easy | Difficult Neutral Easy
| |
Q8: The diff b/t subsidized & 31 33 36 | 26 39 35 | 30 34 36
unsubsidized Stafford loans | |
Q8: Student employment opportunities 22 32 45 | 18 37 45 | 21 33 45
Q8: Scholarship opportunities 38 28 34 | 47 24 29 | 40 28 33
Q8: Availability of grants 44 31 25 | 53 29 18 | 46 31 24
|
Q9
Percentages
Non-
Resident Resident All
Q9: Read any info publications
available from CU-Boulder FA office?
Yes 70 74 71
No 30 26 29
Question 10: In general, regarding the publication(s) you have read:
Percentages
Resident | Non-Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q10: Found them to be informative 3 33 64 | 3 38 59 | 3 34 63
Q10: Info was confusing 33 41 26 | 29 48 22 | 32 43 25
Q10: Material containedthe info I 8 37 55 | 9 43 48 | 9 38 53
needed to understand FA process | |
Q10: Info was sent in a timely 17 23 60 | 16 29 55 | 17 24 59
manner when requested | |
Q10: Can access FA publications 15 17 67 | 9 21 71 | 14 18 68
on CU-Boulder FA website | |
Q11
Percentages
Non-
Resident Resident All
Q11: How MOST of your FA questions answered?
Telephone calls to the financial aid office 38 36 38
Appointments with counselors 14 16 15
Financial aid website 15 13 15
Advisors at the financial aid reception desk 13 7 11
Financial aid publications 6 10 7
Other, describe: 6 10 7
Ask other students 6 7 6
Public information sessions 2 0 1
Other campus departments 0 0 0
Other financial assistance agencies 0 0 0
Question 12: How do you prefer to CONTACT the FA office?
Supposed to only select up to THREE responses
Percentages
Non-
Resident Resident All
Q12: In person 76 61 73
Q12: Phone 82 90 84
Q12: Mail 13 10 12
Q12: Fax 2 0 2
Q12: E-mail 55 68 58
Q12: Internet (web page) 27 32 28
Q12: No preference 1 1 1
Note: 65% of all students chose 3 responses and 25% chose 2 respones.
8% only chose 1 response.
Question 13: How do you prefer to RECEIVE info?
Supposed to only select up to THREE responses
Percentages
Non-
Resident Resident All
Q13: In person 48 43 47
Q13: Phone 57 54 56
Q13: Mail 67 70 68
Q13: Fax 4 7 5
Q13: E-mail, internet (web page) 65 70 66
Q13: No preference 2 0 1
Note: 56% of all students chose 3 responses and 30% chose 2 responses.
12% only chose 1 response.
Q14
Percentages
Non-
Resident Resident All
Q14: Discussed financial
situation with FA counselor?
Yes 36 38 37
No 64 62 63
Q15
Percentages
Non-
Resident Resident All
Q15: On avg, times you call FA
office in a semester?
1-2 53 49 52
0 times 22 25 22
3-6 23 19 22
7-12 1 7 2
13 or more 2 0 2
Q16
Percentages
Non-
Resident Resident All
Q16: On avg, times you visit FA
office in a semester?
1-2 56 52 55
0 times 23 22 23
3-6 16 23 18
7-12 3 3 3
13 or more 2 0 1
Q17
Percentages
Non-
Resident Resident All
Q17: If visited the Office of FA,
rate experience(s)
Good 39 41 39
N/A, haven't visited 23 18 21
Average 16 21 17
Excellent 16 13 15
Poor 3 7 4
Very poor 4 0 3
Question 18: In ref to experiences with the FA reception desk personnel
Percentages
Resident | Non-Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q18: Person was informative 11 23 66 | 15 27 58 | 12 24 64
Q18: Person was courteous 9 14 78 | 12 29 60 | 9 17 74
Q18: Person was sensitive 14 38 49 | 13 40 46 | 14 38 48
Q18: Person explained the info clearly 17 25 59 | 17 29 54 | 17 26 58
Q18: Person was efficient 10 26 64 | 10 35 56 | 10 28 62
Q18: Received correct info 14 22 64 | 17 27 56 | 15 23 62
pertaining to questions | |
Q18: Usually in line < 5 minutes 26 18 55 | 27 23 50 | 26 19 54
at reception window | |
Q18: Person was informative 7 22 71 | 4 33 63 | 6 25 69
Question 19: In ref to experiences with the FA personnel on the telephone
Percentages
Resident | Non-Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q19: Person was courteous 7 20 73 | 0 27 73 | 6 21 73
Q19: Person was sensitive 11 36 53 | 6 40 54 | 10 37 53
Q19: Person explained the 13 25 62 | 13 31 56 | 13 26 61
info clearly | |
Q19: Person was efficient 12 22 66 | 6 33 60 | 11 24 65
Q19: Received correct info 12 22 65 | 6 25 69 | 11 23 66
pertaining to questions | |
Q19: Usually on hold < 5 minutes 26 21 53 | 15 31 54 | 24 23 53
Q21
Percentages
Non-
Resident Resident All
Q21: Rate overall service at the
CU-Boulder Office of FA.
Good 53 55 53
Average 21 23 22
Excellent 14 13 14
N/A, haven't contacted the office 6 6 6
Poor 3 3 3
Very poor 2 0 2
Q22
Percentages
Non-
Resident Resident All
Q22: If a problem getting FA,
usually due to: (pick one)
I have NOT had problems getting aid 44 29 41
Government restrictions 15 23 17
Myself 14 11 13
Other: 8 18 10
My parent(s)/guardian(s) 8 11 8
Financial aid office 9 8 8
Bursar's office 2 2 2
Q23
Percentages
Non-
Resident Resident All
Q23: If applied for FA at prev inst,
compare FA service at CU-Boulder:
N/A, haven't attended another institution 79 71 77
Better 8 3 7
Same 7 4 7
Much better 2 9 4
A little worse 2 7 3
Much worse 2 6 3
Q25
Percentages
Non-
Resident Resident All
Q25: Did FA offer affect decision
to come to CU-Boulder?
Yes 40 29 37
No 60 71 63
last updated 05/12/03 |
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