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PBA Home > Institutional Research & Analysis > Surveys > Client-Requested > Financial Aid Survey > Student Analysis #1 Fall 2001 Financial Aid Survey - Student Analysis #1
Fall 2001 Student Financial Aid Survey
Conducted by Office of Planning, Budget, and Analysis
For CU-Boulder Office of Financial Aid
Carol Bormann, Blake Redabaugh, 2-3769
January 31, 2002
Q2: This fall at CU-Boulder, are you a
classlvl Frequency Percent
-------------------------------------
Freshman 165 52.72
Cont Student 148 47.28
Frequency Missing = 2
Q3
Percentages
Cont
Freshman Student All
Q3: When begin applying
for FA for 01-02 AY?
Spring 01 77 70 74
Summer 01 23 30 26
Q4
Percentages
Cont
Freshman Student All
Q4: Who completed your FAFSA?
Both parent(s) and myself 60 36 49
Completed myself 14 44 28
Parent(s)/guardian(s) 24 17 21
Other, explain: 2 3 2
Question 5: To what extent did you use the following for financial info?
Percentages
Freshman | Cont Student | All
| |
Not at Quite a Substan- | Not at Quite a Substan- | Not at Quite a Substan-
all Somewhat bit tially | all Somewhat bit tially | all Somewhat bit tially
| |
Q5: CU-Boulder FA web page 42 35 19 4 | 48 39 11 2 | 44 37 16 3
Q5: Office of FA at CU-Boulder 25 31 28 17 | 20 41 20 19 | 23 35 25 17
Q5: Your parent(s) 10 19 32 39 | 28 20 22 30 | 17 20 28 35
Q5: HS counselor 31 35 18 17 | 94 2 2 2 | 58 21 11 10
Q5: Written materials from 36 40 22 1 | 59 30 11 | 46 36 17 1
U.S. Dept of Ed | |
Q5: Fellow students 50 38 13 | 74 20 4 2 | 60 30 9 1
Q5: Other internet websites, 76 13 8 3 | 93 2 4 2 | 83 8 6 2
describe below | |
Q5: Other, describe below 86 4 7 3 | 93 4 2 2 | 89 4 5 2
Question 7: How easy was it to find out about the following FA processes?
Percentages
Freshman | Cont Student | All
| |
Difficult Neutral Easy | Difficult Neutral Easy | Difficult Neutral Easy
| |
Q7: How to apply for scholarships 21 29 51 | 34 34 33 | 26 31 43
Q7: How to apply for loans 19 33 48 | 12 29 58 | 16 31 53
Q7: How to complete the FA process 23 40 37 | 20 37 43 | 22 39 39
Q7: The cost of attending CU-Boulder 17 18 65 | 16 29 55 | 16 23 61
Q7: How much money you should borrow 33 41 26 | 31 38 30 | 32 40 28
Q7: How FA would be disbursed to you 33 40 27 | 28 27 45 | 31 34 35
Q7: When FA would be disbursed to you 34 40 26 | 38 25 37 | 36 33 31
Q7: If you could expect a refund 34 40 26 | 28 26 46 | 31 34 35
Q7: How much refund you could expect 33 41 26 | 29 27 44 | 31 35 34
Q7: The PLUS (parent) loan process 25 40 35 | 26 44 30 | 25 42 33
Question 8: How easy was it to find out abou the different types of FA?
Percentages
Freshman | Cont Student | All
| |
Difficult Neutral Easy | Difficult Neutral Easy | Difficult Neutral Easy
| |
Q8: The diff b/t subsidized & 29 42 30 | 31 26 43 | 30 34 36
unsubsidized Stafford loans | |
Q8: Student employment opportunities 19 32 49 | 23 35 42 | 21 33 46
Q8: Scholarship opportunities 33 28 40 | 46 27 27 | 39 27 33
Q8: Availability of grants 40 34 26 | 51 28 21 | 45 31 24
Q9
Percentages
Cont
Freshman Student All
Q9: Read any info publications
available from CU-Boulder FA office?
Yes 66 76 71
No 34 24 29
Question 10: In general, regarding the publication(s) you have read:
Percentages
Freshman | Cont Student | All
| |
Disagree Neutral Agree | Dissagree Neutral Agree | Disagree Neutral Agree
| |
Q10: Found them to be informative 2 37 60 | 4 30 66 | 3 34 63
Q10: Info was confusing 26 47 26 | 38 38 24 | 32 43 25
Q10: Material contained the info 5 35 60 | 12 41 47 | 8 38 54
needed to understand FA process | |
Q10: Info was sent in a timely 17 20 63 | 17 29 54 | 17 25 58
manner when requested | |
Q10: Can access FA publications on 14 19 67 | 13 18 69 | 14 18 68
CU-Boulder publications FA website |
Q11
Percentages
Cont
Freshman Student All
Q11: How MOST of your FA questions answered?
Telephone calls to the financial aid office 36 39 38
Appointments with counselors 17 12 15
Financial aid website 13 16 15
Advisors at the financial aid reception desk 6 18 12
Financial aid publications 9 5 7
Other, describe: 9 5 7
Ask other students 8 4 6
Public information sessions 2 1 1
Other campus departments 1 . 0
Other financial assistance agencies 1 . 0
Question 12: How do you prefer to CONTACT the FA office?
Supposed to only select up to THREE responses
Percentages
Cont
Freshman Student All
Q12: In person 67 80 73
Q12: Phone 83 84 83
Q12: Mail 16 9 13
Q12: Fax 0 4 2
Q12: E-mail 64 49 57
Q12: Internet (web page) 33 23 28
Q12: No preference 1 1 1
Note: 65% of all students chose 3 responses and 25% chose 2 respones.
8% only chose 1 response.
Question 13: How do you prefer to RECEIVE info?
Supposed to only select up to THREE responses
Percentages
Cont
Freshman Student All
Q13: In person 45 49 47
Q13: Phone 61 50 56
Q13: Mail 73 62 68
Q13: Fax 3 7 5
Q13: E-mail, internet (web page) 68 63 65
Q13: No preference 2 1 1
Note: 56% of all students chose 3 responses and 30% chose 2 responses.
12% only chose 1 response.
Q14
Percentages
Cont
Freshman Student All
Q14: Discussed financial
situation with FA counselor?
Yes 24 51 37
No 76 49 63
Q15
Percentages
Cont
Freshman Student All
Q15: On avg, times you call FA
office in a semester?
1-2 49 56 52
0 times 28 16 22
3-6 19 24 21
7-12 3 2 3
13 or more 1 3 2
Q16
Percentages
Cont
Freshman Student All
Q16: On avg, times you visit FA
office in a semester?
1-2 50 59 54
0 times 32 14 23
3-6 15 22 18
7-12 3 3 3
13 or more 1 2 1
Q17
Percentages
Cont
Freshman Student All
Q17: If visited the Office of FA,
rate experience(s)
Good 33 47 40
N/A, haven't visited 32 10 21
Average 14 20 17
Excellent 15 16 15
Poor 3 5 4
Very poor 3 2 3
Question 18: In ref to experiences with the FA reception desk personnel
Percentages
Freshman | Cont Student | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q18: Person was informative 9 23 69 | 14 26 61 | 11 24 64
Q18: Person was courteous 10 15 75 | 8 19 73 | 9 17 74
Q18: Person was sensitive 15 36 49 | 12 41 47 | 13 39 48
Q18: Person explained info clearly 14 25 62 | 18 26 55 | 16 26 58
Q18: Person was efficient 9 28 63 | 10 27 62 | 10 28 63
Q18: Received correct info 7 28 65 | 20 19 61 | 14 23 63
pertaining to questions | |
Q18: Usually in line < 5 25 21 55 | 27 18 54 | 26 19 55
minutes at reception window | |
Question 19: In ref to experiences with the FA personnel on the telephone
Percentages
Freshman | Cont Student | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q19: Person was informative 5 24 71 | 7 25 67 | 6 25 69
Q19: Person was courteous 6 25 70 | 6 18 76 | 6 21 73
Q19: Person was sensitive 10 37 53 | 11 37 52 | 10 37 53
Q19: Person explained info clearly 13 25 62 | 13 27 60 | 13 26 61
Q19: Person was efficient 9 28 64 | 12 21 66 | 11 24 65
Q19: Received correct info 7 27 67 | 15 20 66 | 11 23 66
pertaining to questions | |
Q19: Usually on hold < 5 minutes 23 28 50 | 25 20 56 | 24 23 53
Q21
Percentages
Cont
Freshman Student All
Q21: Rate overall service at the
CU-Boulder Office of FA.
Good 54 54 54
Average 22 21 22
Excellent 13 16 14
N/A, haven't contacted the office 8 3 6
Poor 2 4 3
Very poor 1 2 2
Q22
Percentages
Cont
Freshman Student All
Q22: If a problem getting FA,
usually due to: (pick one)
I have NOT had problems getting aid 39 44 41
Government restrictions 16 18 17
Myself 14 12 13
Other: 12 8 10
My parent(s)/guardian(s) 11 6 8
Financial aid office 7 10 8
Bursar's office 1 3 2
Q23
Percentages
Cont
Freshman Student All
Q23: If applied for FA at prev inst,
compare FA service at CU-Boulder:
N/A, haven't attended another institution 83 70 77
Better 3 12 7
Same 6 8 7
Much better 2 6 4
A little worse 3 3 3
Much worse 3 2 3
Q25
Percentages
Cont
Freshman Student All
Q25: Did FA offer affect decision
to come to CU-Boulder?
Yes 33 42 37
No 67 58 63
last updated 05/12/03 |
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