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PBA Home > Institutional Research & Analysis > Surveys > Client-Requested > Financial Aid Survey > Parent Analysis Fall 2001 Financial Aid Survey - Parents
Fall 2001 Student Financial Aid Survey -- Parent Analysis
Conducted by Office of Planning, Budget, and Analysis
For CU-Boulder Office of Financial Aid
Carol Bormann, Blake Redabaugh, 2-3769
March 25, 2002
N=137 parents responded (46% response rate)
Please note: All numbers are in percentages!
Resident breakdown
Percentages
SCD_RES Frequency Percent
-------------------------------------
Resident 98 71.53
Non-Resident 39 28.47
Q1
Percentages
Non-Resident | Resident | All
Q1: When begin applying for FA for 01-02 AY? | |
| |
Spring 2001 83 | 88 | 86
Summer 2001 17 | 12 | 14
Q2
Percentages
Non-Resident | Resident | All
Q2: Who completed your FAFSA? | |
| |
Both parent(s) and student 54 | 56 | 55
Parent-Guardian 41 | 34 | 36
Student 5 | 9 | 8
Other,explain . | 1 | 1
Question 3: To what extent did you use the following for financial info?
Percentages
Non-Resident | Resident | All
| |
Not Quite | Not Quite | Not Quite
at all Somewhat a bit Substantially | at all Somewhat a bit Substantially | at all Somewhat a bit Substantially
| |
Q3: CU-Boulder FA web page 38 50 13 . | 38 38 17 7 | 38 41 16 5
Q3: Office of FA at CU-Boulder 25 38 25 13 | 21 41 24 14 | 22 41 24 14
Q3: HS counselor 38 38 25 . | 66 31 3 . | 59 32 8 .
Q3: Written materials from 25 50 25 . | 24 38 21 17 | 24 41 22 14
U.S. Dept of Ed | |
Q3: Your student 38 25 38 . | 31 52 10 7 | 32 46 16 5
Q3: Other parents,friends, neighbors 63 38 . . | 72 24 3 . | 70 27 3 .
Q3: Other internet websites, 63 25 13 . | 93 3 3 . | 86 8 3 3
describe below | |
Q3: Other, describe below 88 13 . . | 90 7 3 . | 89 8 3 .
Question 4: How easy was it to find out about the following FA processes?
Percentages
Non-Resident | Resident | All
| |
Difficult Neutral Easy | Difficult Neutral Easy | Difficult Neutral Easy
| |
Q4: How to apply for scholarships 18 50 32 | 26 28 46 | 24 33 43
Q4: How to apply for loans 14 36 50 | 14 28 58 | 14 30 56
Q4: How to complete the FA process 23 27 50 | 22 26 52 | 22 26 52
Q4: The cost of attending CU-Boulder 5 23 73 | 13 20 67 | 11 21 68
Q4: How much money you should borrow 14 41 45 | 26 25 49 | 23 29 48
Q4: How FA would be disbursed to you 23 36 41 | 23 22 55 | 23 25 52
Q4: When FA would be disbursed to you 18 45 36 | 22 23 55 | 21 29 51
Q4: If you could expect a refund 14 50 36 | 20 35 45 | 19 38 43
Q4: How much refund you could expect 14 50 36 | 25 38 38 | 22 41 37
Q4: The PLUS (parent) loan process 23 36 41 | 13 35 52 | 15 35 49
Question 5: How easy was it to find out about the different types of FA?
Percentages
Non-Resident | Resident | All
| |
Difficult Neutral Easy | Difficult Neutral Easy | Difficult Neutral Easy
| |
Q5: The diff b/t subsidized & 24 27 48 | 33 26 40 | 31 27 43
unsubsidized Stafford loans | |
Q5: Student employment opportunities 24 48 27 | 25 44 31 | 25 45 30
Q5: Scholarship opportunities 52 27 21 | 41 37 22 | 44 34 22
Q5: Availability of grants 52 33 15 | 49 32 18 | 50 33 18
Q6
Percentages
Non-Resident | Resident | All
Q6: Did FA affect your students college choice? | |
| |
Important 65 | 61 | 62
One of many factors 27 | 24 | 25
Not important 5 | 8 | 7
Not a consideration at all 3 | 8 | 6
Q7
Percentages
Non-Resident | Resident | All
Q7: Read any info publications | |
available from CU-Boulder FA office? | |
| |
Yes 78 | 74 | 75
No 22 | 25 | 24
. . | 1 | 1
Question 8: In general, regarding the publication(s) you have read:
Percentages
Non-Resident | Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q8: Found them to be informative 7 17 76 | 3 22 75 | 4 20 75
Q8: Info was confusing 41 48 10 | 44 42 14 | 43 44 13
Q8: Material contained the info I 7 34 59 | 5 23 72 | 5 27 68
needed to understand FA process | |
Q8: Info was sent in a timely 14 21 66 | 5 22 73 | 8 22 71
manner when requested | |
Q8: Prefer to speak to 10 28 62 | 11 38 52 | 11 34 55
someone in FA office. | |
Q9
Percentages
Non-Resident | Resident | All
Q9: How MOST of your FA questions answered? | |
| |
Telephone calls to FA office 43 | 41 | 42
FA publications 24 | 29 | 28
Your student 8 | 8 | 8
Advisors at FA reception desk 8 | 6 | 7
Other (describe) 3 | 9 | 7
Appointments with conselors 5 | 5 | 5
Other campus departments . | 2 | 2
Public info sessions 5 | . | 2
Other financial assistance agencies 3 | . | 1
Question 10: How do you prefer to CONTACT the FA office?
Supposed to only select up to THREE responses
Percentages
Non-Resident | Resident | All
| |
Q10: Phone 87 | 89 | 88
Q10: E-mail 56 | 43 | 47
Q10: In person 28 | 40 | 37
Q10: Mail 21 | 36 | 32
Q10: Fax 13 | 21 | 18
Q10: Internet (web page) 15 | 21 | 19
Q10: No preference . | 1 | 1
Question 11: How do you prefer to RECEIVE info?
Supposed to only select up to THREE responses
Percentages
Non-Resident | Resident | All
| |
Q11: Mail 72 | 84 | 80
Q11: Phone 54 | 57 | 56
Q11: E-mail 56 | 53 | 54
Q11: In person 10 | 25 | 21
Q11: Internet (web page) 21 | 15 | 17
Q11: Fax 10 | 13 | 13
Q11: No preference . | 1 | 1
Q12
Percentages
Non-Resident | Resident | All
Q12: Discussed financial | |
situation with FA counselor? | |
| |
Yes 39 | 37 | 38
No 61 | 63 | 62
Question 13: In ref to experiences with a FA counselor
Percentages
Non-Resident | Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q13: Counselor was informative 7 7 86 | 3 25 72 | 4 20 76
Q13: Counselor was courteous . 14 86 | . 19 81 | . 18 82
Q13: Counselor was sensitive . 21 79 | 8 22 69 | 6 22 72
Q13: Counselor explained 7 14 79 | 6 22 72 | 6 20 74
the info clearly | |
Q13: Counselor was efficient . 21 79 | 11 22 67 | 8 22 70
Q13: Received correct info . 14 86 | 6 25 69 | 4 22 74
pertaining to questions | |
Q14
Percentages
Non-Resident | Resident | All
Q14: If applied for FA at prev inst, | |
compare FA service at CU-Boulder: | |
| |
N/A, student has not attended another inst 86 | 85 | 86
Better 10 | 6 | 7
Worse . | 7 | 5
Same 3 | 2 | 3
Q16
Percentages
Non-Resident | Resident | All
Q16: Rate overall service at the | |
CU-Boulder Office of FA. | |
| |
Good 42 | 54 | 50
Average 36 | 26 | 29
Excellent 19 | 14 | 16
N/A, have not contacted the office . | 4 | 3
Poor 3 | 1 | 2
Very Poor . | 1 | 1
Q17
Percentages
Non-Resident | Resident | All
Q17: If visited the Office of FA, | |
rate experience(s) | |
| |
N/A, have not visited the office 43 | 48 | 47
Good 20 | 22 | 21
Excellent 23 | 13 | 16
Average 14 | 13 | 13
Poor . | 3 | 2
Question 18 Part A: In ref to experiences with the FA reception desk personnel
Percentages
Non-Resident | Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q18: Person was informative . 17 83 | 5 32 63 | 3 27 69
Q18: Person was courteous . . 100 | 7 22 71 | 5 15 80
Q18: Person was sensitive 22 78 | 10 39 51 | 7 34 59
Q18: Person explained the info clearly 6 17 78 | 10 32 59 | 8 27 64
Q18: Person was efficient . 17 83 | 7 34 59 | 5 29 66
Q18: Received correct info 6 11 83 | 12 17 71 | 10 15 75
pertaining to questions | |
Q18: Usually in line < 5 minutes 6 22 72 | 24 15 61 | 19 17 64
at reception window | |
Question 18 Part B: In ref to experiences with the FA personnel on the telephone
Percentages
Non-Resident | Resident | All
| |
Disagree Neutral Agree | Disagree Neutral Agree | Disagree Neutral Agree
| |
Q18: Person was informative 4 19 77 | 5 22 73 | 5 21 74
Q18: Person was courteous 4 15 81 | 4 19 77 | 4 18 78
Q18: Person was sensitive 8 23 69 | 5 36 59 | 6 33 62
Q18: Person explained the info clearly 8 12 81 | 8 22 71 | 8 19 73
Q18: Person was efficient 4 19 77 | 4 26 71 | 4 24 72
Q18: Received correct info 4 15 81 | 12 14 74 | 10 14 76
pertaining to questions | |
Q18: Wait under 1 minutes for 23 23 54 | 36 17 47 | 33 18 49
call to be answered | |
last updated 05/12/03 |
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Last revision 07/08/05  PBA Home | Strategic Planning | Institutional Research & Analysis | Budget & Finances | Questions? Comments? 15 UCB, University of Colorado at Boulder, Boulder, CO 80309-0015, (303)492-8631 © 2001, The Regents of the University of Colorado |