| Title | Created | Resolved | |
|---|---|---|---|
| Service Maintenance: Mediasite Classroom Capture | Saturday, May 25, 2013 - 6:00am | Saturday, May 25, 2013 - 6:00pm | VIEW |
Voice Communications
Last Updated: 01/23/2013
Overview
OIT provides voice services to the campus, primarily for campus offices, call centers, and building lobbies. Review the information below to learn more about these services.
| Service | Who May Get It | Features |
|---|---|---|
| Telephone Service | Faculty and staff in university offices | Dedicated phone line with a choice of a single line or multiline phone. |
| Long Distance | Faculty and staff | Authorization code for making long distance calls. |
| Voice Mail | Faculty and staff | Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password. |
| Call Center Management | Departments | CU-Boulder units can effectively manage inbound calls for a contact center by recognzing, answering and routing incoming calls to appropriately skilled agents or groups. |
| Telecommunication Specifications for Projects | Contractors, departments | The University of Colorado Boulder (CU-Boulder) Division 27 specifications are to be used for all CU-Boulder projects that involve Office of Information Technology (OIT) or working within the existence of OIT infrastructure. |
We would like to know how campus IT services and support could be improved to meet your needs. Please send your feedback to oitfeedback@colorado.edu.