Voicemail (Cisco Unity Connection) - Set Your Greeting and PIN | Office of Information Technology

Voicemail (Cisco Unity Connection) - Set Your Greeting and PIN

Last Updated: 08/19/2015
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When first logging into the Cisco Unity Connection voicemail system, CU-Boulder voicemail users will be prompted to set a personal greeting and customized personal identification number (PIN). Follow the instructions below in order to set your voicemail greeting and PIN.


  • If you have multiple extensions on your phone, when using the process below, be sure you are placing the call from the extension you would like to set up.
  • The new voicemail system will lock automatically after 3 failed login attempts. It will automatically unlock after 30 minutes.
This tutorial is operating system independent.

Step 1

Call the voicemail system.

  • On-campus users dial:  5-6245 (5-MAIL)
  • Off-campus users dial:  303-735-6245

*Note: If your browser is only displaying Step 1, please refresh the page.

Step 2

When you are prompted to enter your ID, enter your campus 5-digit extension of your phone number (such as 5-xxxx or 2-xxxx) followed by #.

Step 3

When prompted to enter your PIN, enter 123456 (the default PIN), followed by #.

Step 4

A self-enrollment procedure will begin and you will be prompted to:

  1. Record your name
  2. Record your greeting
  3. Set up a new PIN (Personal Identification Number)
    • Your PIN needs to be a random combination of six digits and cannot be consecutive numbers in predictable sequence.

Step 5

WAIT until you hear “you have finished enrollment”, then hang up.

If you hang up before you have enrolled completely, the first-time enrollment conversation plays again the next time you call the voicemail system.

Step 6

Your personal greeting and customized PIN are now set up.

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