After Supportworks is installed, the Firewall settings must be fixed to allow the program to run properly.
Click the Start menu, and type in the search box Windows Firewall with Advanced Security, and then click on the result.
In the window that opens, click on Inbound Rules on the left.
In the left panel, click on New Rule...
Make sure Program is slected and click Next.
Now select This program path: and click on the Browse... button.
In the window that opens browse to your Programs folder [Programs (x86) on 64-bit systems], then open the Hornbill folder, then Supportworks, and select swcli7 and click Open.
Back at the Program menu, click Next.
At the Action menu, click Next.
At the Profile menu, click Next.
At the Name menu, in the Name: text field type Supportworks and click Finish.
Your new rule will be listed at the top of the list. Right-click on it and select Properties.
In the window that opens, click on the Scope tab.
In the Remote IP address section, select These IP addresses: and click Add.
In the window that opens, in the This IP address or subnet: text field type: 18.104.22.168 and click OK.
Click on the Add button again, and this time type 22.214.171.124 and click OK.
Click OK. You have no configured your firewall settings, you can close the window.
Test these settings by logging into Supporworks. Instructions for logging in are found in the Related Tutorials section below.