You can dispatch e-mail to a customer during any action you make on a Supportworks call. The instructions below demonstrate how to dispatch e-mail while making an update to a call.
Double-click on the e-mail you wish to view.
A window displaying the e-mail you sent will appear.
Note: Customer replies to e-mail are sent to the IT Service Center. An IT Help Desk Analyst will copy and paste the response into the related call as an update.
To create your own e-mail templates, click here.