You can dispatch e-mail to a customer during any action you make on a Supportworks call. The instructions below demonstrate how to dispatch e-mail while making an update to a call.
Double-click on the email you wish to view.
A window displaying the email you sent will appear.
Note: Customer replies to email are sent to the IT Service Center. An IT Help Desk Analyst will copy and paste the response into the related call as an update.
To create your own email templates, click here.