The following documentation goes through the process of accepting a call in Supportworks step-by-step. In order to accept a Supportworks call, you must first access the call details. To learn how to do this, please consult the documentation labeled Accessing a Call.
Access the call details for your desired Supportworks call (Accessing a Supportworks Call documentation).
Click the Accept Call button at the bottom of your window.
You have now accepted the Supportworks call.