Exchange - Apple Mobile Device (iPhone, iPad, iPod) Configuration iOS 2-5 | Office of Information Technology

Exchange - Apple Mobile Device (iPhone, iPad, iPod) Configuration iOS 2-5

Last Updated: 08/19/2015
One Column
Two Column


Apple's mobile devices (iPhone, iPod Touch, iPad) use ActiveSync to interact with OIT's Exchange service. With Exchange configured, you will be able to view the account's various mailboxes, and create custom mailboxes.

Connection instructions work for both Exchange 2007 and Exchange 2003 accounts. Screenshots are from an iPhone. Steps apply to all three devices.

Minimum requirement: iPhone firmware 2.x or higher.

This tutorial is operating system independent.

Exchange Online Migration

Starting February 2015, campus units and departments began being migrated to Exchange Online, on an individual basis. If your department has been migrated, please visit the Exchange Online service area for more information.

Step 1

Tap Settings.

Step 2

Tap Mail, Contacts, Calendars.

Step 3

Tap Add Account....

Step 4

Tap Microsoft Exchange.

Step 5

You will need to enter all your account information on this screen.

  • In the Email field, enter your email address.
  • In the Domain field, enter AD
  • In the Username field, enter your CU Login name.
  • In the Password field, enter your AD password.
  • The Description field will automatically populate with your email address. Feel free to edit this to your liking.

Step 6

6. Tap Next.

Step 7

The Apple device will verify your settings.

Step 8

Tap Accept to enter more server information.

Step 9

A Server field will appear, enter

Step 10

Tap Next.

Step 11

The message at the top will state Exchange account verification failed (This is a known issue). Tap Next.

Step 12

The following message will appear This account may not be able to send or receive email. Are you sure you want to save? Tap Save.

Step 13

Slide each option that you want to sync with the server to ON, then tap Done.

Step 14

Your Exchange account has been setup and is now ready to be used.

Related Tutorial(s)

Back to top