DDS - Service Level Agreement (SLA) Process

Last Updated: 05/06/2014

Overview

You will receive an e-mail that looks like this:

SLA e-mail message

This tutorial is operating system independent.

Step 1

This first link in the email message takes you to the DDS - Service Level Agreement policy page, which outlines this year’s full Service Level Agreement.

Note: If you receive a Security Warning indicating that Macros have been disabled, click Enable Content (as shown to the left).

Visual representation related to step 1

Step 2

The second link in the email message will result in downloading your custom Word Document that has the exact terms of the agreement. This lists the bottom line charge generated by taking into account the billable count and the date range (which typically the full academic year unless you are a new customer who started partway through the year).

Step 3

The third link will take you to a Sharepoint form that you can fill out and submit in lieu of signature. The link will goes to a special page at this location: https://dds-share.colorado.edu

You may* be asked to enter your normal CU Login Name and IdentiKey password.

*On systems that OIT manages, simply logging in to your computer may be enough to identify you to the OIT DDS web site. In those cases, you may not be prompted with a username and password.

Visual representation related to step 3

Step 4

Once you login (or automatically [see * from step 3]) you’ll see the form where you can enter any comments, Speedtype, and click the Sign button.

If you are not completely comfortable with the terms or the process, you can also click the I Need More Information button which will stop the process. Simply close your browser tab at this point and the OIT DDS Manager who initiated the process will contact you to discuss your concerns.

Visual representation related to step 4

Step 5

If you click the Sign button, you’ll then see a new screen that shows the process has a status of Completed

You may close your browser tab at this point, you’re done! 

Visual representation related to step 5

Step 6

At this point you will receive a confirmation e-mail (example shown to the left) stating your portion of this process has been completed.

Visual representation related to step 6

Step 7

Once OIT performs the funds transfer, you will receive one final confirmation e-mail message (example shown to the left).

Visual representation related to step 7



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