Cisco VPN Troubleshooting on Windows - Uninstall and then Reinstall the VPN Client

Last Updated: 05/06/2014
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Overview

This is the fifth step in troubleshooting Cisco VPN connection problems on Windows. Follow the steps found in the Troubleshooting Guide in order.

This tutorial applies to the following operating system(s):
  • WINDOWS

Step 1

Click the Start menu. Choose the Control Panel.

Visual representation related to step 1

Step 2

Open the Programs and Features.

Visual representation related to step 2

Step 3

In the Add/remove Programs window, scroll down to the VPN Client. Click Uninstall button.

Visual representation related to step 3

Step 4

Click Yes to completely remove Cisco Systems VPN Client from the machine.

Visual representation related to step 4

Step 5

Click Yes to delete existing profiles.

Step 6

Click Yes to delete existing Cisco Certificates.

Step 7

Click Yes to restart the system.

Step 8

Reinstall the Cisco VPN client.




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