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Desire2Learn Outage Review, Evaluation and Strategic Path Forward

Overview

This website provides comprehensive information regarding the outages, evaluations and decisions for changes as well as path forward to ensure the campus has a technology environment with the stability and reliability needed to appropriately support teaching and learning activities of the campus.

D2L Outage Review, Evaluation and Strategic Path Forward (downloadable PDF)

Background

D2L is CU-Boulder’s primary Online Learning Environment (OLE). In the spring 2013 semester, approximately 2,445 university courses relied on D2L, affecting over 25,433 students. Early in the spring 2013 semester, CU-Boulder was impacted by two significant outages of the Desire2Learn (D2L) collaborative learning environment, which also affected a many of D2L’s other clients.

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Google Apps - Gmail

Google Apps - Help

Google Apps - FAQ

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General Information

How do I access the service?

To access Google Apps for Education you must use a combination of your campus username and identikey password. Although Google asks for your “Email”, the system cannot support the use of your first.last@colorado.edu as a username. Instead, you must use username@colorado.edu you log into the service. Once you are in the system you can use your preferred email address (usually first.last@colorado.edu) to share resources.

Can students merge their campus Google Apps account with an existing Google account or Gmail inbox?

No, but there are ways to work within multiple accounts.

How much quota do students get with Drive and Gmail?

Google Apps offers 30GB of storage per user, powerful spam filtering and a 99.9% uptime SLA. All hosted by Google - there’s no cost, and no ads for students, faculty or staff

How much storage space does google drive offer?

30 GB

Is the backup / restore ability available for Gmail and Docs?

CU-Boulder will not provide backup/restore services for Google Accounts. However, if you are concerned about archiving your data on your own systems, Google offers two services that can help you create back ups and migrate data between services. The Data Liberation Front (managed by Google) will help you extract data from most Google services, including Gmail and Docs, as well as the newly developed Google Takeout service.

What apps are included for faculty and staff?

The core set of Google services includes:

  • Faculty will NOT have access to Gmail in the initial phase of this deployment
  • Google Calendar
  • Contacts
  • Google Talk
  • Google Groups for Business
  • Google Drive
  • Google Sites
What apps are included for students?

The core set of Google services includes:

  • Gmail
  • Google Calendar
  • Contacts
  • Google Talk
  • Google Groups for Business
  • Google Drive
  • Google Sites
Will students have access to other Google Services?

Students will also have limited access to many other Google Applications (other than core applications), although security and legal are still working to determine if students will have access to applications including Google+, Google Books, Google Groups, and many other Google Services.

Will I retain access to my Google account when I graduate?

Yes. CU-Boulder graduates will be able to keep their Google Apps accounts and CU-Boulder email address.

E-mail

What will my e-mail address be?

Your email address will continue to be:

What is the attachment size limit for email?

30 GB. You can send attachments within Gmail up to 25 MB, but if you integrate with Google Drive, the limit is the full capacity of your Drive, 30 GB. http://www.engadget.com/2012/11/27/gmail-drive-integration/

After I move to Gmail, will I be able to forward my e-mail to another account if I so choose?

Yes. You are encouraged to use the campus-provided Gmail service, but if you prefer to use a different email service, you should change your email delivery location using CU-Boulder Identity Manager. This will forward your email messages to the account you designate, completely bypassing the campus-provided Gmail service.

Conflicting Accounts

Google says I have a conflicting account. What does this mean?

Previously you had a personal Google account with which you used your @colorado.edu as your username. You must now associate that account with a new username-usually a new @gmail.com email address. You may need to manually migrate (share) Google Documents or Calendars with your new University Google Account. Learn how to address this issue at the Resolve Conflicting Accounts page.

Why wasn’t I notified of the account conflict in advance?

 

Google considers any account NOT created by an organization (such as CU) a personal account, and Google does not share information about your personal accounts. Therefore, even though some campus members previously used @colorado.edu email addresses with Google, there was no way for CU to know whether your account existed, nor whether an account conflict would be created.
 
Additionally, Google’s system does not support automatic data migrations between personal and organizational accounts. With no way to target our communications to impacted users and no technical actions we could take to mitigate this impact, we were forced to support this issue only after you discovered your account conflict. We sincerely apologize for this inconvenience and intend to support our users to the best of our ability.
I had a conflicting account, and now I can’t access my Google Calendar. What do I need to do?

The Google Calendar issue is really just another account conflict issue. Users who want to continue using their Google Calendars will need to share the calendars between their old, transitioned account and there new University Google Apps account.

If you aren't familiar with Google Calendar and how to share calendar, This Google-produced video is a great overview of the various sharing options in Calendar: http://www.youtube.com/watch?v=DmU02MRdXtk. If you’d like specific directions on how to share one calendar from your old, transitioned account to your new Google Apps account, please see these instructions: http://support.google.com/calendar/bin/answer.py?hl=en&answer=37082

When signing into my personal Gmail account, I received the message, “Your Account Has Changed...”. What does this mean?

Google/Gmail allows you to associate “secondary” email addresses with your Google Account, for use with Google Drive/Calendar and account verification. This message indicates that your user@colorado.edu email address is no longer associated with your  personal Gmail account. Going forward, to view Google Documents shared with your @colorado.edu email address, you should sign in with your @colorado.edu Google Apps Account.

Calendar

Is it possible to sync a Google calendar with an Exchange calendar?

Unfortunately there isn’t much standardization between calendars. And although you might find there are a number of applications that purport to sync an Exchange calendar with a Google calendar, OIT is not aware of any that are trusty enough to recommend one. Over time these sync applications tend to be inconsistent and lead to corrupt data. However, OIT will continue to monitor Google and Exchange calendar sync options and make a recommendation if a particular solution proves to be reliable.

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Exchange - Outlook 2013

Connect to Exchange

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Google - Groups

Overview

Google provides distribution list capability through the Groups app.

Features

Features

  • Google Groups can be used for security permissions for Google resources, including Google Drive, Docs, Calendars, and Sites.
  • Can be used as a mailing list for all users within a group.
  • Google Groups can be used to invite groups to calendar events.
  • Group manager can subscribe or unsubscribe users.
  • Group members can subscribe or unsubscribe from groups (optional).
  • Groups access is controlled by the group manager.
  • Manage Google folders, documents, and resource permissions with groups.

The table below compares Google Groups, ListProc and Exchange Distribution Lists features.

Feature Google Groups ListProc Distribution Lists
Mailing List Yes Yes Yes
Active Directory Access Control No No Yes
Owner/manager can subscribe or unsubscribe users Yes Yes Yes
User can subscribe/unsubscribe Optional Yes No
Moderated Optional Optional No
Daily digest capability Yes Optional No
Restricted to users with IdentiKeys No No Yes

Google Groups Help Documentation

Cost

Cost

Google Groups is included in the set of core applications for CU-Boulder's Google Apps service, which means there is no direct cost to owners or members of groups.

Who can get it

Who can get it

Faculty, staff, and students provisioned with Google accounts.

How to get it

How to get it

Send a message to help@colorado.edu with the following information.

  • The name and CU Login Name of a group owner (person to accept or decline invitations, if necessary). The owner of the group can add and remove members to the group.
  • A descriptive name for the list. The format will be based on this format: [CampusDepartmentCode] - GG - [Display Name]. For example: dept-gg-mylist@colorado.edu.

An OIT specialist will create the account and get in touch with you once it's created.

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Google Apps - Known Issues

Conflicting Accounts

  • Issue: Due to the University of Colorado's aggreement with Google, it has gained the right to institutionalize all @colorado.edu accounts. Google had a small window when users could sign up for a personal google account using an @colorado.edu address. Conflicting accounts occur if a user has priorly associated their @colorado.edu email address with Gmail and other Google services.

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Student Printing and Scanning - Traditional Printing

Overview

Traditional printing involves printing from a computer located in one of OIT's computing labs.

Printing Resources

Resource Description
Printer/Scanner Locations Find campus print locations by using the interactive Printer/Scanner Location Map or the printer/scanner location list.
OIT Labs Find information about OIT's computing labs

How to Print from a Lab Computer

  1. Log into the lab computer with your IdentiKey username and password.

Audience

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Desire2Learn - Version 10.2 Upgrade Information

Overview

Desire2Learn has finished upgrading the Learning Environment 10.2. Feature improvements and fixes to D2L's usability and functionality that will enhance instructor and student experiences was completed. 

For Instructors

Content Tool

  • Easier Navigation: The content map is now always available as an expandable left panel while viewing topics. You can quickly navigate to any topic in the module or to any topic in the entire course.
  • Tablet-friendly: The content panel supports swipe gestures on tablets so you can swipe left to expand and right to collapse the panel on your iPad or Android device.

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Windows 8

Windows 8 Release Information

Recommendation

As is the case with most new operating system releases, there are initially a number of incompatibilities with commonly used applications and this is also the case with Windows 8. The Office of Information Technology (OIT) recommends upgrading only when applications that you commonly use are supported and compatible. Also, a general familiarity with the new Metro interface is strongly encouraged before upgrading to Windows 8.

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Site Licenses - R

R is a free software environment for statistical computing and graphics.  The R language is widely used among statisticians for developing statistical software and data analysis.  It is well supported and runs on a wide variety of UNIX platforms, Windows and Mac OS X.

R is an increasingly popular alternative, for many purposes, to the commercial statistical packages like SPSS, SAS, and Stata.  A growing number of courses either teach R or encourage its use.

How to get it

How to get it

Download R (for free) from http://www.r-project.org/

 Also available for free is RStudio, a powerful user interface for R.  Download from http://www.rstudio.com/

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CUClickers - Instructor Pedagogical Resources

Overview

Many instructors immediately see the benefit of using clickers to ask students questions about the material in the middle of lecture, providing both students and instructors with instant feedback on students’ understanding. Just how the clickers are used in the classroom can have a huge impact – on student learning, as well as how receptive they are to this teaching technique. This section provides some suggestions and ideas for the effective use of clickers based both on educational research and the experience of seasoned instructors.

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Qualtrics Survey Tool - Log Out

Have You Selected to Log Out?

Make sure that you exit out of your web browser to complete your log out and end your Web Access session. On Macintosh, make sure that you go to File and select Quit.

Timed Out

If you've been logged into Qualtrics for an extended period of time, your Web Access session will time out and you will need to log in again.

Exit of Your Browser

Remember that when you are done using Qualtrics to exit out of your web browser to end your Web Access session.

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Network Connection Successful

You have successfully connected to the CU-Boulder network.
 
The CU-Boulder campus network registration service is going through a phased upgrade. This upgraded registration service will periodically require reregistration. If you have questions about the new network registration service or the reregistration process, please contact the IT Service Center. Contact information is at the bottom of this page.

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Macintosh OS 10.8 Mountain Lion

Macintosh OS 10.8 Mountain Lion Release

Recommendation

As is the case with most new operating system releases, there are initially a number of incompatibilities with commonly used applications and Mountain Lion is no exception. OIT recommends upgrading only when applications that you commonly use are supported and compatible

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