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Campus Cable TV Channel Lineup Expanded

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The campus cable TV service has recently updated its channel lineup and offerings to include more high-definition (HD) channels. These additions bring the HD lineup up to 28 channels and include five channels of HBO programming, Fox Sports 1 (Speed), Fox Sports 2 (Fuel), as well as BuffsTV, the locally originated CU sports programming from BuffVision. Additionally, several channels have been removed from the analog group of channels since they were already being delivered as HD digital channels.

Visibility into IT Service Cases

An update to ServiceNow, the campus IT service management tool, now allows customers to view their current and old cases, as well as directly update their open cases. The ServiceNow notifications that are sent to customers about their cases now include a link which, after logging in to ServiceNow, will take them directly to their case.

i>clicker Registration Change Will Require Instructor and Student Updates

Starting with this fall 2014 semester, our campus will utilize the national registration database hosted by i>clicker for clicker registration and discontinue hosting the local i>clicker registration database. This change will require that students register their clickers with the national registration database, using their IdentiKey, and that instructors update to the latest version of i>clicker software.

Tech Boot Camp: Get Off on the Right Foot with Technology

There is a wealth of technology on our campus that can help you reach your learning and research goals, but sometimes the biggest barrier is simply learning how to tap into that technology and put it to use. That’s where the Tech Boot Camp comes in.

The Student Training on Application Technology team, or STAT, will provide hourly training sessions during the Week of Welcome to help new students get started with using campus technology.

IT Service Center Returning to Regular Operating Hours

The IT Service Center’s hours will return to regular operating hours beginning Monday, August 18 to accommodate the arrival of students for fall semester.

Fall Semester Hours: Beginning August 18
Call-in help: 7:30 a.m. - 8:00 p.m. on weekdays; noon - 6:00 p.m. on weekends
Walk-in help: 8:00 a.m. - 5:00 p.m. on weekdays

Learn more about the IT Service Center and other walk-in support centers at www.colorado.edu/oit/service-center.

D2L Improvements Coming August 16

In preparation for the start of the 2014 - 2015 Academic Year, Desire2Learn (D2L), CU-Boulder’s online learning environment, will undergo an upgrade on Saturday, August 16. This upgrade will make the service unavailable from 6 a.m. to 4 p.m. on Saturday, August 16.

In contrast to major upgrades performed in the past, this upgrade does not involve changes to the look and feel or include significant changes to tool functionality. Rather this upgrade includes improvements to the usability and added functionality that will enhance instructor and student experiences.

Zoom Web Conferencing Now Available

Over the last few months, the Office of Information Technology (OIT) has been evaluating a new web conferencing service to replace Adobe Connect, a service scheduled to be retired this summer due to low usage rates. We are pleased to announce that Zoom will replace it. Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration into a single intuitive platform.

Licensing for Adobe Software

Adobe’s shift to a Creative Cloud subscription model has changed how licenses for Adobe products are acquired. The move to Creative Cloud is a universal change that affects all Adobe customers and here is a rundown of how you can now purchase Adobe products on the CU-Boulder campus.

July Fourth Weekend: IT Help During Campus Holidays

Pleae Note: The IT Service Center will be open from noon to 6 p.m. on Saturday and Sunday, July 5 & 6.

Our campus is constantly under attack by a barrage of attempts to steal personal information, often referred to as phishing. Often these attacks come during holidays when campus IT support is unavailable. Even when you can’t contact the IT Service Center there are still clues and resources to help you figure out if an email is legitimate or a phishing attempt.

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