Reaching our Strategic Goals Through Service Performance Excellence

After three years of using the discipline of Service Performance Excellence to focus on all our clients stating they have a high degree of satisfaction with the IT services we provide and support, the Office of Information Technology (OIT) is pleased to report we have achieved the primary goals of our strategic plan.  

Qualtrics Accessibility Modifications

The Office of Information Technology (OIT) is making some changes to the CU-Boulder instance of Qualtrics in order to make the service more accessible for people with disabilities.  As a part CU-Boulder’s Accessibility Initiative, on May 13, 2015, the CU-Boulder instance of Qualtrics will be modified to prevent survey builders from creating non-accessible surveys. This modification will eliminate a number of question types that are incompatible with screen readers.

Skype for Business Replacing Lync on PCs

Tomorrow April 14, PC users will see a new user interface for Lync: Skype for Business. Skype for Business has a similar look and feel of Skype, but provides the same level of security and control of the Lync client. Now users can collaborate with colleagues and the community--including Skype contacts--in real time, via instant messaging (IM), audio, video, and web conferencing.     

New Email List Manager Service

This Wednesday, March 25, ListProc email lists will be moving to a web-based email list service. The transition should be seamless. Subscribers will continue to receive communications just as they have been in the past.

IT Services Unavailable First Saturday of Spring Break, from 10:00 pm, March 20 - 10:00 am, March 21

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UPDATE March 19 at 6:03 p.m.: Electrical contractors have identified that additional time is needed for repairs. The outage has been extended to 10:00 a.m. However, we anticipate that major services will be available starting at 9:00 a.m. We appreciate your patience as we work through this complex initiative. Please understand an outage of this size impacts many moving parts, including over 140 services. 

New Website is One Stop for Accessible Technology Info

As part of CU-Boulder’s initiative to enhance accessibility and usability of information and communication technology (ICT), a new website devoted to providing information regarding accessible ICT has been launched at In addition to providing news and updates about the initiative, the site will also provide resources for faculty and staff who are responsible for creating, selecting, or maintaining ICT.

Access Online Campus Resources with AnyConnect VPN

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Cisco AnyConnect VPN provides a secure encrypted tunnel from your computer or mobile device to the CU-Boulder network, allowing you access to on-campus resources (e.g. library resources, file servers) both on and off campus. 

The VPN web interface, available at, and the Network Connect VPN application will be retired on Thursday, February 5.

Rescue Story: Restoring Waterlogged Data After the Flood

Everything was wet. From her apartment furnishings and food to clothes and personal keepsakes. But it was the Macbook and all the data that was on it that was the crushing blow.

“The computer and school books were the hardest hit for me,” said Anna Cooper. “I could replace the clothes and furniture.” But losing the photos and class notes that she had stored on her Mac laptop was particularly devastating for the senior who is pursuing a degree in Psychology and a TEFLA certification.

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