Learn about emerging technologies for teaching and research just in time! Prof2Prof is a blog shared by professors, researchers, and staff about their experiences with, and musings about, emerging technologies. Visit the Prof2Prof blog where you can view posts on teaching with social networks, a breakdown of GoingOn, a lecture capture light kit, voice-to-text dictation and more.
We are here to serve you, and if you’re not happy, we’re not happy. We love to hear how we can improve our support and services to better serve you. Of course we also appreciate hearing about how someone exceeded your customer service expectations. So there are lots of ways for you to provide feedback to us.
Starting with the fall 2012 semester, our campus will once again be a one-online-learning-environment campus as CULearn will be replaced by Desire2Learn (D2L) at the start of the new academic year. Both online learning environments will continue to run in parallel through the summer 2012 terms, but CULearn will not be available after August 31. Therefore, we strongly encourage you to start using D2L now, for any summer courses you may be teaching.
CU-Boulder Large File Transfer allows all faculty, staff and student employees to send large files to any e-mail address with an easy-to-use web tool. You log in with your IdentiKey and can send files up to 20 GB in size, offloading large files from e-mail systems, improving performance and reducing e-mail storage.
The campus has recently been targeted by a number of malicious e-mails that appear to be attempts to gain user information such as passwords. One recent phishing e-mail, with the subject line “Mail Quota Exceeded,” urges recipients to send account information, including a password, to increase their quota. A second message, with a subject line of “From Microsoft Exchange Admin,” urges account owners to click on an upgrade link in order to “upgrade to our new 25GB Webmail.” Individuals who received these e-mail should simply delete the messages.
CUConnect (cuconnect.colorado.edu), the original CU-Boulder campus portal, will be retired on May 14. As of the end of March, the last of the critical functionality in CUConnect has been transferred to the new campus portal, MyCUInfo (mycuinfo.colorado.edu).
The Office of Information Technology (OIT), in collaboration with faculty, staff and students, has chosen a new IT Service Management tool to facilitate IT support across campus. The tool, provided by ServiceNow, will replace the current SupportWorks system in the coming months.
The campus VPN service now includes a mobile app that allows Apple devices to use the VPN. Junos Pulse is a free application available in the Apple App Store. The campus VPN allows you to make a secure on-campus network connection, when you are off campus or on UCB Wireless, so you can access restricted campus services such as library resources or file servers. Currently CU-Boulder does not officially support a VPN option for Android users. Although, there is a Junos Pulse application for Android, it does not have full functionality and is not recommended.
To: Boulder Campus Teaching Faculty, Deans, Directors, Dept Chairs
Sender: Deborah Keyek-Franssen, Ph.D., Director of Academic Technology
From: Office of Information Technology
Request Desire2Learn (D2L) for Your Summer Course
Now is the time to request an online learning environment for summer courses. Faculty are strongly encouraged to use D2L, because CULearn will be unavailable after the summer 2012 terms.
The campus has recently been targeted by malicious e-mails that appear to be attempts to gain user information by asking recipients to login to a spoofed e-mail login page. Individuals who received these e-mails should simply delete the messages. The campus IT Security Office is taking steps to block connections from campus to this phishing site.
Following is a sample message:
From: University of Colorado
Date: Thu, Mar 15, 2012 at 1:51 PM
Subject: Important Account Maintenance
The Accellion Secure File Transfer service is getting a face lift and a name change. The new name of the service is CU-Boulder Large File Transfer which puts the name of the service in line with the primary function of the service—sharing large files with colleagues.
Studying the earth’s snow and ice can create a lot of heat. Cooling the National Snow and Ice Data Center’s computer room, where researchers from around the world access data about the earth’s snow and ice, used to require over 300,000 kilowatt-hours of energy per year or enough to power 34 homes. “There was a certain irony that here we are working on climate research and our data center was consuming an awful lot of power,” said David Gallaher, Technical Services Manager for NSIDC.
The campus has recently been targeted by malicious e-mails that appear to be attempts to gain user information such as passwords. One recent phishing e-mail was supposedly from “CULink Email Alert” urging account owners to submit personal information for account verification. Individuals who received this e-mail should simply delete the message.
If you or someone in your department responded to the CULink phishing attempt and entered user information, that person should contact the IT Service Center during regular business hours at 303-735-4357 (5-HELP from a campus phone).
Why shop around for software when in many cases you can get it through the campus for discounted prices or in some cases no user fee at all. The campus site licensing webpage is your key to finding the best deals on our campus for Microsoft and Apple office applications and operating systems for faculty and staff computers, as well as curriculum-specific software for statistics, graphing, math and research for students, faculty and staff.
In an effort to better gauge the level of customer satisfaction, OIT recently began sending a one-question survey to randomly selected customers of the IT Service Center and OIT Desktop Support. The survey simply asks whether the customer was satisfied with the service they received. After indicating Yes or No, the respondent is offered the opportunity to provide additional feedback.