A Desire2Learn (D2L) hosting infrastructure problem that affected CU-Boulder’s collaborative learning environment, and a quarter of D2L clients, from January 29 to February 1, has been attributed to a process D2L employed to migrate data to upgraded networking and storage equipment.
The D2L outage has impacted many universities, including CU-Boulder. We apologize for the inconvenience of this unacceptable outage.
Students, faculty and staff are invited to feedback sessions so that you can voice your frustrations about the outage. No registration is required.
The following memo was sent to CU-Boulder faculty, staff and students on Wednesday, Jan. 30, 2013. To view the latest status of the D2L outage, please view the Service Alert: http://www.colorado.edu/oit/node/10883
The following memo was sent to CU-Boulder faculty, staff and students on Thursday, January 17, 2013.
Over the winter break our campus went Google with the creation of collaborative accounts! Now CU-Boulder faculty, staff and students have access to Google collaborative applications (Drive/Docs, Sites, Calendar*, and more). You can log in to your account by simply going to any Google application and entering your CU-Boulder user name (or email@example.com depending upon the login prompt) and IdentiKey password. These are the same user name and password you use to log in to services such as CULink and MyCUInfo.
Many instructors opt to use iClickers to conduct live Q&A sessions in class with students. Starting this spring, the improved iClicker+ is available to students for purchase in the campus bookstore.
Faculty - Ensure You Have the Latest iClicker Software on Your Computer
The data center firewall in the Computing Center must be upgraded to higher performing hardware and this will take place on the night of January 3 from 10 p.m. to 2 a.m. Upgrading a firewall makes services protected by the firewall unavailable while the hardware is replaced and the services brought back online.
The IT ServiceCenter will operate with modified hours during the winter break from December 26 to January 6, as follows:
Monday – Thursday
Update: The D2L upgrade, originally scheduled to start at 6 a.m. on Wednesday, January 2, was delayed while the vendor addressed technical issues. Those issues have been addressed and the upgrade has been rescheduled to start at noon, Wednesday, January 2 and conclude by 2 p.m. Thursday, January 3.
The campus has recently been targeted by malicious e-mails that appear to be attempts to steal usernames and passwords. One such phishing e-mail urges campus account owners to “visit the updated Outlook Web Access for information and instructions on how to access your email.” These e-mails are not authentic. If you receive one, do not click on the link in the email and log into what looks like the Exchange service. Delete the e-mail.Individuals who received this e-mail should simply delete the message.
The campus has recently been targeted by malicious e-mails that appear to be attempts to gain user information such as passwords. One such phishing e-mail is supposedly from CULink Webmail and urges campus account owners to “verify your account activity before you can continue using your account.” Another came from OWA Exchange and made similar requests of account owners. Individuals who received these e-mails should simply delete them.
A new service called “WebAccess” will help streamline the process for how students, faculty and staff log in to several of CU-Boulder’s Web-based systems. Very simply, WebAccess provides a standardized, secure way for users to log into selected campus systems that are available over the web and in the cloud.
WebAccess is being used for the campus’ Qualtrics online survey tool. The next system to use WebAccess will be Desire2Learn, the campus’ online learning environment.
How Does WebAccess Work?
The campus is being targeted by malicious phishing e-mails falsely claiming to be from the IT Support Centre. The e-mails urge campus account owners to reply and provide user IDs and passwords to avoid account deactivation. These e-mails are not authentic. If you receive one, do not reply or provide information. Delete the e-mail.
If you responded and sent information, please call IT Service Center during regular business hours at 303-735-4357 (5-HELP from a campus phone).
Following is a sample message:
The campus has recently been targeted by malicious e-mails that appear to be attempts to gain user information such as passwords. One such phishing e-mail is supposedly from Colorado Webmail Support and urges campus account owners to send their account information to avoid the account being closed. Individuals who received this e-mail should simply delete the message.