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On October 15, 2012, the Office of Information Technology (OIT) is launching a new survey process that will provide important feedback from faculty, staff and students. Shortly after receiving help from OIT, we will e-mail our clients a follow-up survey. The candid feedback we hope to receive will be critical in driving service improvements as part of OIT’s Business Performance Excellence initiative.

The campus has been notified that some students are being targeted by e-mails about fake job offers that are an attempt to steal money from students. Specifically, the e-mails attempt to lure students into sending money orders on behalf of their employer after the students receive and deposit checks. The checks are later discovered to be fake. However, when the money orders are received by the criminals, the student’s money has already been stolen.

What to Do With Suspicious or Phishing E-mail

The Office of Information Technology (OIT) has received reports that several public e-mail services, such as Yahoo and AOL, are currently blocking the receipt of university e-mail containing @colorado.edu in the address.

This is an action often taken by public e-mail providers when they receive spam due to a phishing outbreak, such as the one that occurred over Labor Day weekend with university e-mail.

Over the Labor Day weekend, the campus has been targeted by malicious phishing e-mails that appear to be attempts to gain user information by sending an email stating:

" Your Mailbox Has Exceeded The Storage Limit Set By The Administrator please CLICK HERE and fill in the bellow informatons [note incorrect spelling] To enable us to Re-validate Your E-mail Account. Note: Account owner who refuse to Re-validate His/Her account will loose [note incorrect spelling] account within 24 hours. System Administrator."

A universal lament of busy people is that there aren’t enough hours in the day to accomplish everything, but the Office of Information Technology is changing that. Well, we’re not exactly slowing down the earth’s rotation, but we are extending the hours in each day that you can get e-mail or phone support from the IT Service Center—commonly referred to as 5-HELP.

Starting August 20, the IT Service Center will open earlier and stay open later on weekdays, and we’ll also have regular weekend hours for the first time.

Our new hours for e-mail and phone support will be:

Apple’s newest operating system, Mac OS 10.8 (Mountain Lion), is now available for download at no cost, for computers purchased with CU-Boulder funds, via the campus’s Apple volume licensing agreement at http://oit.colorado.edu/apple-software/mountain-lion.

The Office of Diversity, Equity, and Community Engagement and the Office of Information Technology (OIT) are commissioning a study of how CU-Boulder addresses accessibility requirements related to technology. Americans with Disabilities Act (ADA) requirements have been firmly established around spaces and buildings, providing a framework for campus construction to follow strict standards for accessibility in the physical world. As this transformation has not yet happened in the digital realm, this study’s goal is to lay the foundation for technology accessibility for our campus.

The campus has recently been targeted by malicious e-mails that appear to be attempts to gain user information such as passwords. One such phishing e-mail was supposedly a virus notification which encouraged recipients to upgrade their e-mail account. Individuals who received this e-mail should simply delete the message.

If you or someone in your department responded to this phishing attempt and entered user information, that person should contact the IT Service Center during regular business hours at 303-735-4357 (5-HELP from a campus phone).

The campus has recently been targeted by malicious e-mails that appear to be attempts to gain user information such as passwords. One such phishing e-mail was supposedly from the University of Colorado Help Desk and urges colorado.edu account owners to login to a “newer login page.” Individuals who received this e-mail should simply delete the message.

If you or someone in your department responded to this phishing attempt and entered user information, that person should contact the IT Service Center during regular business hours at 303-735-4357 (5-HELP from a campus phone).

Symantec has released a notification stating users that utilize a MacBook Air (Model 5,2) or a MacBook Pro (Model 10,1) should not enable the PGP Whole Disk Encryption (WDE) feature. Enabling the feature will create problems at boot-time that will render the MacBook un-bootable.

Due to past issues when upgrading OS X, Symantec is advising that users currently encrypted with PGP Whole Disk Encryption or SEE Full Disk Encryption for Macs should NOT upgrade to OS X 10.8 when made available by Apple.

Symantec will release more information once it is available.

Learn about emerging technologies for teaching and research just in time! Prof2Prof is a blog shared by professors, researchers, and staff about their experiences with, and musings about, emerging technologies.  Visit the Prof2Prof blog where you can view posts on teaching with social networks, a breakdown of GoingOn, a lecture capture light kit, voice-to-text dictation and more.

We are here to serve you, and if you’re not happy, we’re not happy. We love to hear how we can improve our support and services to better serve you. Of course we also appreciate hearing about how someone exceeded your customer service expectations. So there are lots of ways for you to provide feedback to us.

Starting with the fall 2012 semester, our campus will once again be a one-online-learning-environment campus as CULearn will be replaced by Desire2Learn (D2L) at the start of the new academic year. Both online learning environments will continue to run in parallel through the summer 2012 terms, but CULearn will not be available after August 31. Therefore, we strongly encourage you to start using D2L now, for any summer courses you may be teaching.

CU-Boulder Large File Transfer allows all faculty, staff and student employees to send large files to any e-mail address with an easy-to-use web tool. You log in with your IdentiKey and can send files up to 20 GB in size, offloading large files from e-mail systems, improving performance and reducing e-mail storage.

The campus has recently been targeted by a number of malicious e-mails that appear to be attempts to gain user information such as passwords. One recent phishing e-mail, with the subject line “Mail Quota Exceeded,” urges recipients to send account information, including a password, to increase their quota. A second message, with a subject line of “From Microsoft Exchange Admin,” urges account owners to click on an upgrade link in order to “upgrade to our new 25GB Webmail.” Individuals who received these e-mail should simply delete the messages.