|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: Voicemail Indicator Lights||Wednesday, July 30, 2014 - 12:53pm|
|Service Restored: ListProc||Wednesday, October 1, 2014 - 9:48am||Wednesday, October 1, 2014 - 10:26am|
|Service Maintenance Scheduled: ISIS and Portals||Sunday, October 5, 2014 - 6:00am||Sunday, October 5, 2014 - 6:00pm|
|Service Maintenance Scheduled: ServiceNow||Sunday, October 12, 2014 - 2:00pm||Sunday, October 12, 2014 - 3:00pm|
OIT and it's partners use a support workflow technology, called Supportworks. This web site provides helpful resources for those that use Supportworks.
Software that is used to submit requests, problems, and questions to people in our organization and our Partners.
Contact your supervisor or LeCarla Gilmere to identify your queue supervisor. Queue supervisors should make the request for Supportworks accounts. Account requests should be submitted via Supportworks with the problem profile: Service Request > Applications Provisioning > Supportworks. Calls will be auto assigned to the Supportworks Administration queue. Please include the following information on the call:
Once your account has been provisioned, you will login with your IdentiKey.