|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Outbound Email to yahoo.com Delayed||Friday, April 18, 2014 - 3:21pm|
|Service Maintenance Scheduled: Mobile Printing||Friday, April 18, 2014 - 4:30am||Friday, April 18, 2014 - 6:30am|
|Service Restored: SPS Mobile Print||Thursday, April 3, 2014 - 11:54am||Friday, April 18, 2014 - 7:55am|
|Service Maintenance Scheduled: Microsoft Exchange (monthly maintenance)||Friday, April 18, 2014 - 10:00pm||Friday, April 18, 2014 - 11:59pm|
|Service Maintenance Scheduled: UCB Files (monthly maintenance)||Friday, April 18, 2014 - 10:00pm||Friday, April 18, 2014 - 11:59pm|
|Service Maintenance Scheduled: Microsoft Exchange||Saturday, April 19, 2014 - 2:00pm||Saturday, April 19, 2014 - 6:00pm|
OIT and it's partners use a support workflow technology, called Supportworks. This web site provides helpful resources for those that use Supportworks.
Software that is used to submit requests, problems, and questions to people in our organization and our Partners.
Contact your supervisor or LeCarla Gilmere to identify your queue supervisor. Queue supervisors should make the request for Supportworks accounts. Account requests should be submitted via Supportworks with the problem profile: Service Request > Applications Provisioning > Supportworks. Calls will be auto assigned to the Supportworks Administration queue. Please include the following information on the call:
Once your account has been provisioned, you will login with your IdentiKey.
303-735-4357 (5-HELP) or firstname.lastname@example.org
7:30 a.m. – 8:00 p.m.
12:00 noon – 6:00 p.m.