Supportworks

Last Updated: 10/19/2012

Overview

OIT and it's partners use a support workflow technology, called Supportworks. This web site provides helpful resources for those that use Supportworks.

Features

Software that is used to submit requests, problems, and questions to people in our organization and our Partners.

Who can get it

  • OIT staff and student staff members
  • IT Partners
  • Identified partners and affiliates across the University of Colorado

How to get it

Contact your supervisor or LeCarla Gilmere to identify your queue supervisor. Queue supervisors should make the request for Supportworks accounts. Account requests should be submitted via Supportworks with the problem profile: Service Request > Applications Provisioning > Supportworks. Calls will be auto assigned to the Supportworks Administration queue. Please include the following information on the call:

  • First Name
  • Last Name
  • Queue
  • Phone Number
  • Email address that you want escalations to go to, pager or standard colorado.edu address
  • IdentiKey login

Once your account has been provisioned, you will login with your IdentiKey.

Training events are available to learn how to use Supportworks. Check the Staff Events page.