IT Service Center - Staff

Last Updated: 10/30/2014

ITSC Job Titles and Definitions

ITSC Manager, LeCarla Gilmere

  • Manages a team of IT analysts and team leads while executing the operational and tactical plans of the support center and satisfying customer and business needs. The ITSC manager has the responsibilities of recruiting and/or hiring, monitoring and managing performance, monitoring and reporting metrics, and ensuring that SPE process are followed and customer service goals are met.

ITSC Team Leads, Danny Cantu, Nancy Ligon and Jeeg Salbian

  • These technical support professionals oversee the day-to-day activities of the ITSC student analysts. They also serve as the communication link between the team and the manager, as a coach to the student analysts, and are often the first point of internal escalation within the IT Service Center.

ITSC Student Analysts

  • Process customer inquiries, such as incoming calls, email and provide walk-in support. They are expected to provide answers to common questions, perform routine procedures in order to resolve a high percentage of inquiries, and route more-complex issues to a higher level of OIT support.

ITSC Team

LeCarla Gilmere Lecarla Gilmere
IT Service Center Sr. Manager
Jeeg Salbian
Jeeg Salbian
ITSC Student Supervisor
 
BS in Computer Information System 2002
BS in Accounting 2005
Cert: ITIL
HDI Team Lead Training
 
Worked with computers off and on since 1976 when I wrote first program on punch cards. Software Engineer with IBM during the mid-1980’s.
 
I enjoy looking for the philosophy in movies.
Nancy Ligon

Nancy Ligon
ITSC Team Lead

BA in History 2013 with Minor in HR Management

Working towards Masters in Teaching and Learning with Technology
Cert: CHDP, ITIL, HDI

I have been working in IT since 1999 as a Help Desk Analyst; have experience with Heath Care, Behavioral Health, Government, and Education programs. 

2008-2010 I worked as a Desktop Technician.

I enjoy fishing, cooking, traveling, and learning new things

Danny Cantu Danny Cantu
ITSC Team Lead

Graduated from CU Boulder May 2012- BA in Communication.
Cert: HDI

I started my own DJ business during my sophomore year in high school and also began producing hip hop instrumentals.

To this day, I dabble with DJing but mainly produce instrumentals.  This hobby requires configuring different audio setups and learning new technologies so that is how I got involved with the IT industry. Glad to be serving my alma mater.

Nathan Long Nathan Long
Temp Staff Analyst
Nicholas Miller

Nicholas Miller
Student Analyst

Major: Mechanical Engineering

Definitely not an expert but I'm comfortable with both Macintosh and Microsoft operating systems and can do some neat VBA coding through Microsoft Excel.

I enjoy snowboarding.

Sam Bodo
Student Analyst

Davis McClure
Student Analyst

Major: Computer Science

Minor: Math and TAM

Hobbies: video games, kiteboarding, snow boarding. Longboarding

 

Jake Barba
Student Analyst

BA in Psychology '13

Currently working on a BA in Computer Science

Dan Le
Student Analyst

Major: Math

I enjoy playing the piano and listening to music.  I've been fascinated by computers for as long as I can remember but there's still a lot I want to learn about them.

Jessica Delaney
Student Analyst

Major: MCDB

Enjoy music and reading.

Chris Sierra
Student Analyst

Major: Computer Science

I enjoy sports such as baseball and football and I love the outdoors

Guillermo Rodriguez
Student Analyst

Major: Computer Science

 

I love technology and love the opportunity to help in a field I am knowledgeable in. I spent a lot of time working on game, web, and voice servers for communities and always looking to expand my knowledge!

 

Hobbies: Gaming, Programming, and Server Management (no really)

Daniel Warren
Student Analyst

Major: Mechanical Engineering

Hobbies:Snowboarding, Hiking, Golfing, and Playing Guitar

Lee Pappas
Student Analyst

Major: Biochem

Hobbies: Rubik’s cube, Drawing, Reading/writing Fantasy novels

Andy Chuong
Student Analyst

Major: Computer Science

Hobbies: working on cars and fishing

Brian Kidd
Student Analyst

Major: Computer Science

Hobbies: Snowboarding, Rafting, Mountain Biking, Climbing