IT Service Center - Staff

Last Updated: 02/24/2014

ITSC Job Titles and Definitions

ITSC Manager, LeCarla Gilmere

  • Manages a team of IT analysts and team leads while executing the operational and tactical plans of the support center and satisfying customer and business needs. The ITSC manager has the responsibilities of recruiting and/or hiring, monitoring and managing performance, monitoring and reporting metrics, and ensuring that BPE process are followed and customer service goals are met.

ITSC Team Leads, Danny Cantu, Nancy Ligon and Jeeg Salbian

  • These technical support professionals oversee the day-to-day activities of the ITSC student analysts. They also serve as the communication link between the team and the manager, as a coach to the student analysts, and are often the first point of internal escalation within the IT Service Center.

ITSC Student Analysts

  • Process customer inquiries, such as incoming calls, email and provide walk-in support. They are expected to provide answers to common questions, perform routine procedures in order to resolve a high percentage of inquiries, and route more-complex issues to a higher level of OIT support.

ITSC Team

LeCarla Gilmere Lecarla Gilmere
IT Service Center Sr. Manager
Jeeg Salbian
Jeeg Salbian
ITSC Student Supervisor
 
BS in Computer Information System 2002
BS in Accounting 2005
Cert: ITIL
HDI Team Lead Training
 
Worked with computers off and on since 1976 when I wrote first program on punch cards. Software Engineer with IBM during the mid-1980’s.
 
I enjoy looking for the philosophy in movies.
Nancy Ligon

Nancy Ligon
ITSC Team Lead

BA in History 2013 with Minor in HR Management

Working towards Masters in Teaching and Learning with Technology
Cert: CHDP, ITIL, HDI

I have been working in IT since 1999 as a Help Desk Analyst; have experience with Heath Care, Behavioral Health, Government, and Education programs. 

2008-2010 I worked as a Desktop Technician.

I enjoy fishing, cooking, traveling, and learning new things

Danny Cantu Danny Cantu
ITSC Team Lead

Graduated from CU Boulder May 2012- BA in Communication.
Cert: HDI

I started my own DJ business during my sophomore year in high school and also began producing hip hop instrumentals.

To this day, I dabble with DJing but mainly produce instrumentals.  This hobby requires configuring different audio setups and learning new technologies so that is how I got involved with the IT industry. Glad to be serving my alma mater.

Spencer Aguilar

Spencer Aguilar
 Temp Full Time Analyst

BA in FILM

Successfully taught my mom when to left-click and right-click. Working on the double-click...

Nathan Long Nathan Long
Student Analyst
Nicholas Miller

Nicholas Miller
Student Analyst

Sophomore in Mechanical Engineering

Definitely not an expert but I'm comfortable with both Macintosh and Microsoft operating systems and can do some neat VBA coding through Microsoft Excel.

I enjoy snowboarding.

Bogdan Pisica
Student Analyst

Computer Science Engineering

Grew up around computers, I know a decent amount about their hardware.

Practice archery in my free time.

Falcon Taylor-Carter Falcon Taylor-Carter
Student Analyst, Weekend Lead

 

Major: Computer Science

My hobbies include gaming, programming and sleeping. My interests include computers and philosophy.

Jean-Luc Tendler
Student Analyst

Summer West
Student Analyst

Major: International Affairs

Minor in Business Analytics

 

This is my first year working for the IT Service Center so before this experience I understood the basics about technology.  Now, my knowledge about technology has broadened.

Outside from working, I like to go skateboarding around the block with my roommates.

Sam Bodo
Student Analyst

Mason Woodside
Student Analyst

Major: Biological Sciences

Born and raised in Denver Co. Went to East High School. Loves to ski, hike, play guitar, sing, and socialize.

Favorite shows: trailer park boys, south park, game of thrones, 24, Breaking bad

 

Davis McClure
Student Analyst

Major: Computer Science

Minor: Math and TAM

Hobbies: video games, kiteboarding, snow boarding. Longboarding

 

Jake Barba
Student Analyst

BA in Psychology '13

Currently working on a BA in Computer Science

Dan Le
Student Analyst

Sophomore studying Physics and Math. 

I enjoy playing the piano and listening to music.  I've been fascinated by computers for as long as I can remember but there's still a lot I want to learn about them.

Jessica Delaney
Student Analyst

Sophomore in MCDB

Enjoy music and reading.

Zacki Ebadi
Student Analyst

Major: Economics

On my free time I enjoy producing Hip Hop instrumentals.

Chris Sierra
Student Analyst

Major: Computer Science

I enjoy sports such as baseball and football and I love the outdoors

  Ryan Tabler
Student Analyst
  Guillermo Rodriguez
Student Analyst
  William Marquis
Student Analyst
  Kirsten Pedersen
Student Analyst