Supported Software and Hardware List

Last Updated: 04/03/2014

Overview

This list of software and hardware (below) is used by the IT Service Center to guide their responses to support requests, and endorsed by the Office of the Associate Vice Chancellor for IT & CIO, Larry Levine. These standards enable OIT to provide users with high quality support and cost-effective service.

The standards are not mandatory and technicians will give their best effort to support older products. However, adhering to them will ensure that customers have effective support at the IT Service Center and will be successful at the University of Colorado.

This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact oitfeedback@colorado.edu.

This list is valid between July 1, 2013 and August 1, 2014.

Please note:

  • Hardware manufactured by unknown vendors will be supported on a case-by-case basis.
  • Service Center personnel will not open the case on any laptop to install peripherals or memory due to warranty restrictions, however, you may be referred to the CU bookstore (for Apple merchandise) or another vendor to have these services performed at your expense.
  • OIT will not support any prereleases of software (i.e., no alpha or beta releases).
  • The list of supported software may increase during the course of a single academic year, but no applications will be phased out mid-year.
  • If a vendor drops support for software, OIT will continue to support that product with an upgrade option that may incurred a cost to the end user.
  • OIT core experts still support all software offered by Site Licensing that does not appear on this list. Check our list of site licensed software.

Hardware Minimum Support List

The specifications below detail the minimum hardware requirements to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians):

PC Desktop and laptops

  • Intel Core 2 or Core i (i3, i5, i7) processors.
  • Both: 2 GB of RAM

Mac desktop and laptops

  • Any Mac with Intel Core 2 or Core i processors.
  • Both: 2 GB of RAM

Software

The specifications below detail the minimum software version that is required to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians).

Type of Software Minimum Supported
Desktop/Laptop OS
  • Windows Vista Home, Home Premium, Enterprise, Business, Ultimate SP2, 64-bit, 32-bit
  • Mac OS 10.6.8

*NOTE: Microsoft will discontinue support for Windows XP April, 2014.

Office
Word Processors
Spreadsheets
Presentation
Browsers
E-mail, Calendar, and Contact Readers
Utilities

Antivirus/Anti-spyware:

Private Data Search Tools:

Whole Disk Encryption:

FTP, Telnet, and SSH Utilities:

PDF Utilities:

Multimedia Tools
Desktop Virtualization Tools
Remote Access
Middleware
Unix and Linux Operating
Systems (OS) and Servers
Support is available through Managed Services and Consulting for a fee for the following operating systems:
  • Solaris
  • Redhat Linux
  • FreeBSD
  • Ubuntu
Mac & Win Server OS
  • Windows 2003 R2 Server
  • Windows 2008 Server
  • Windows 2008 R2 Server
  • Windows 2012 Server
  • Mac OS X Server 10.6.8

Mobile Devices

The specifications below detail mobile device operating system requirements to receive support. Support includes the configuration of Microsoft Exchange, Google Apps, and UCB wireless on devices.

  • Android 2.x and later
  • Apple iOS 4.x and later
  • Blackberry, IMAP and AstraSync
  • Windows Phone 7
  • Windows Phone 8