|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: SPS Mobile Print||Thursday, April 3, 2014 - 11:54am|
|Service Maintenance Completed: Voicemail System||Thursday, April 17, 2014 - 4:30am||Thursday, April 17, 2014 - 6:30am|
|Service Maintenance Scheduled: Mobile Printing||Friday, April 18, 2014 - 4:30am||Friday, April 18, 2014 - 6:30am|
|Service Maintenance Scheduled: UCB Files (monthly maintenance)||Friday, April 18, 2014 - 10:00pm||Friday, April 18, 2014 - 11:59pm|
|Service Maintenance Scheduled: Microsoft Exchange (monthly maintenance)||Friday, April 18, 2014 - 10:00pm||Friday, April 18, 2014 - 11:59pm|
|Service Maintenance Scheduled: Microsoft Exchange||Saturday, April 19, 2014 - 2:00pm||Saturday, April 19, 2014 - 6:00pm|
This list of software and hardware (below) is used by the IT Service Center to guide their responses to support requests, and endorsed by the Office of the Associate Vice Chancellor for IT & CIO, Larry Levine. These standards enable OIT to provide users with high quality support and cost-effective service.
The standards are not mandatory and technicians will give their best effort to support older products. However, adhering to them will ensure that customers have effective support at the IT Service Center and will be successful at the University of Colorado.
This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact firstname.lastname@example.org.
The specifications below detail the minimum hardware requirements to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians):
The specifications below detail the minimum software version that is required to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians).
|Type of Software||Minimum Supported|
*NOTE: Microsoft will discontinue support for Windows XP April, 2014.
|E-mail, Calendar, and Contact Readers|
Private Data Search Tools:
Whole Disk Encryption:
FTP, Telnet, and SSH Utilities:
|Desktop Virtualization Tools|
|Unix and Linux Operating
Systems (OS) and Servers
|Support is available through Managed Services and Consulting for a fee for the following operating systems:
|Mac & Win Server OS||
The specifications below detail mobile device operating system requirements to receive support. Support includes the configuration of Microsoft Exchange, Google Apps, and UCB wireless on devices.
303-735-4357 (5-HELP) or email@example.com
7:30 a.m. – 8:00 p.m.
12:00 noon – 6:00 p.m.