Voicemail (Cisco Unity Connection) - Mailbox Instructions and Shortcuts

Last Updated: 12/15/2014

Overview

The following documentation covers the how to perform tasks while in your Cisco Unity mailbox.

*Note: If you have not yet called your Cisco mailbox, please refer to the Setting Your Greeting and Pin tutorial before using the instructions below.

Voicemail Instructions and Shortcut Keys (PDF)

Main Menu

Key Task
1 Hear new messages
2 Send a message
3 Review old messages
4 Change setup options

During Message Menu

While listening to a message:

Key(s) Task
1 Restart message
2 Save
3 Delete
4 Slow playback
5 Change volume
6 Fast playback
7 Rewind message
8 Pause/resume
9 Fast-forward
# Fast-forward to end
# » # Save as is
* Return to Main menu

After Message Menu

After listening to a message, press:

Key(s) Task
1 Replay message
2 Save
3 Delete
5 Forward message
6 Save as new
7 Rewind
9 Play message properties
# Save as is
* Return to Main Menu

Shortcuts

While listening to the Main menu, press:

Keys Task
4 » 1 Change greetings
4 » 1 » 2 Turn on/off alternate greeting
4 » 2 » 1 Change message notification
4 » 2 » 3 Choose full or brief menus
4 » 3 » 1 Change phone password
4 » 3 » 2 Change recorded name
4 » 4 Change call transfer

While listening to a message, press:

Keys Task
# » 3 Skip + delete message
# » 5 Skip + forward message
# » 6 Skip + save as new
# » 9 Skip + play message properties
# » # Skip + save as is

After recording a message, press:

Key Task
# Send message
3 Play message
4 Re-record
5 Add to message
6 Discard message

Setup Options

Press 4 in the Main Menu options to access the Setup Options menu.

Greetings - 1 Pressed

Keys Task
1 » 1 Re-record greeting
1 » 2 Alternate greeting on/off
1 » 3 Edit greetings
1 » 3 » 1 Edit standard greeting
1 » 3 » 2 Edit closed greeting
1 » 3 » 3 Edit alternate greeting
1 » 3 » 4 Edit busy greeting
1 » 3 » 5 Edit internal greeting
1 » 3 » 6 Edit holiday greeting

Message Settings - 2 Pressed

Keys Task
2 » 1 Set message notification
2 » 1 » 1 Set pager
2 » 1 » 2 Home phone
2 » 1 » 3 Work phone
2 » 1 » 4 Mobile phone
2 » 3 Menu style
2 » 3 » 1 Enable brief menu
2 » 4 Private lists
2 » 4 » 1 Hear private list
2 » 4 » 2 Change names of private list

Preferences - 3 Pressed

Keys Task
3 » 1 Change PIN
3 » 2 Change recorded name
3 » 3 Directory listing

Transfer Settings - 4 Pressed

Keys Task
4 » 1 Standard transfer rule
4 » 1 » 2 Send to voicemail
4 » 1 » 3 Change number call is transferred to
4 » 2 Alternate transfer rule
4 » 2 » 1 Enable
4 » 2 » 2 Send to voicemail
4 » 2 » 3 Change number call is transferred to
4 » 3 Closed transfer rule
4 » 3 » 1 Enable
4 » 3 » 2 Send to voicemail
4 » 3 » 3 Change number call is transferred to