Telephone Service - Multiline 8434 Phone

Last Updated: 04/03/2014

Overview

The information below will help you use and understand the many features available on your multiline campus phone.

8434 Model

  1. Built-in display
  2. 15 features accessible via "soft" buttons
  3. 34 programmable buttons
  4. Message waiting lamp
  5. Conference, transfer, drop, hold, and disconnect buttons
  6. Two-way speakerphone and ringer volume control
  7. 8 selectable rings

Multiline 8434
34-Button Telephone With Display
Equipment Code: 8434

The Multiline 8434 telephone is designed to take more than one call at a time in a busy reception area. It has 24 lighted feature function buttons in addition to the 10 call appearance feature/function buttons available on the Multiline 8410.

Call appearance/feature function buttons can be programmed by Telecommunication Services as either buttons on which a call can be answered or buttons through which a telephone system feature can be activated or deactivated.

Like the 8410, the Multiline 8434 provides the convenience of a built-in display. The display shows calling/called party identification, indicates call status information, and allows 12 pre-programmed features to be activated with the push of a "soft" button. The 8434 also includes a full duplex speakerphone.

The 8434 has pre-programmed conference, transfer, drop, hold, and disconnect buttons, and a message waiting lamp. In addition, each telephone is equipped with a ringer volume control switch, test button, and message waiting lamp.

The Multiline 8434 telephone is appropriate for those individuals who handle high call volumes, as in busy reception areas. If the user does not require the functionality of 24 additonal feature function buttons, the 10 call appearance/feature function buttons, a speakerphone, and display information can be acquired through the Multiline 8410 telephone at a lower price.

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Display Menu Features

To access the features below, press the Menu button on your phone. To move from feature to feature, press the Prev or Next button. To return the display to normal mode, press the Exit button.

  • LWC = Leave Word Calling
  • CnLWC = Cancel Leave Word Calling
  • AutCB = Automatic Call Back
  • Timer = Timer

  • Cfrwd = Call Forward
  • CPark = Call Park (Not Available)
  • TmDay = Time and Day
  • PCall = Priority Cakk (Not Available) 

  • Prog = Abbreviated Dialing Program
  • Pause = Abbreviated Dialing Pause
  • Mark = Mark (Star * or Pound #
  • Wait = Wait

Call Status Codes

The code in the display window lets you check the status of your incoming and outgoing calls :

f - The incoming call has been forwarded to your extension.
b - The incoming call has been sent to you by way of a Call Coverage Path because the sender is busy on his/her telephone.
s - The incoming call has been sent directly to you through Send All Calls.
d - The incoming call has been sent to you by way of a coverage path because the sender did not answer within some pre-set number of rings.
forward - Your outgoing call is being forwarded to another on-campus extension or local off-campus number.
cover - Your outgoing call is being sent to the called extension's next point of coverage.

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Programmed Features

The below information provides descriptions of your programmed phone features, as well as all the standard features that come with Falculty and Staff telephones. 

Guide to Phone Features

Key to Symbols:

Abbreviated Dialing (autodial)

Speed dial the programmed extension. 

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Abbreviated Dialing (Speed Dialing)

Abbreviated Dialing lets you store frequently called numbers in a Personal List and dial them later quickly and easily. The Personal List you create is for your exclusive use, and cannot be viewed or changed by Telecommunication Services.

To Program or Reprogram an Abbreviated Dialing Button:

  • Lift handset from cradle; listen for dial tone.
  • Press Abbreviated Dialing - Program button; listen for confirmation tone.
  • Press appropriate Abbreviated Dialing - Storage button; listen for dial tone.
  • Dial number to be stored.
  • Press the same Abbreviated Dialing - Storage button; listen for confirmation tone.

To Initiate Abbreviated Dialing:

  • Lift handset from cradle; listen for dial tone.
  • Press appropriate Abbreviated Dialing - Storage button.

Tip:

Use abbreviated dialing for local ten-digit dialing or to store any number up to 20 digits.

 

Abbreviated Dialing Pause

When entering a string of digits to be dialed through the Abbreviated Dialing feature, you can include a 4-second pause by pressing the Pause button at the appropriate point in the dialing sequence.

  • Mark - When entering a string of digits to be dialed through the Abbreviated Dialing feature, you can include a star * or a pound # by pressing the Mark button and the star * or pound # key respectively.

Automatic Callback

Tell the system to notify you when a busy or non-answering on-campus extension can take your call. 

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Automatic Callback

Automatic Callback helps connect you with an on-campus extension that is consistently busy or is not answering. This feature tells the system to "watch" the busy extension and notify you when it is available with a Three-Burst Alerting Ring. Answer the alerting ring and you will be connected with the extension.

To Activate Automatic Callback:

Once you've dialed a campus extension and heard a busy tone or received no answer:

  • Depress switchhook one full second; listen for the dial tone.
  • Dial *5. The line will go silent.
  • Dial the five-digit on-campus extension; listen for a confirmation tone.
  • Hang up.

To Deactivate Automatic Callback:

  • Lift the handset; listen for a dial tone.
  • Dial #5.

Tip:

Automatic callback will deactivate after 40 minutes of "watching" an extension, or if you don't answer the Three-Burst Alerting Ring.

 

Busy Appearance (busy-ind)

Lights up if the programmed extension is currently busy.

Call Appearance (call-appr)

Lights up when the programmed extension has an incoming call.

Send All Calls (send-calls)

Redirect all calls to the next on-campus extension in a Call Coverage Path. 

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Send All Calls

Send All Calls redirects incoming calls to the next point of coverage in a Call Coverage Path. Your Call Coverage Path is established by Telecommunication Services. If you need to change your Call Coverage Path, contact your telephone liaison.

This feature may be assigned to a button on your phone, or you can use the same keypad commands that work on a single line phone: *3 to activate, #3 to deactivate.

To Activate Send All Calls:

  • With the handset in the cradle:
  • Press Send All Calls button.

To Deactivate Send All Calls:

  • With the handset in the cradle:
  • Press Send All Calls button.
 

Call Forwarding - All Calls

Forward all of your calls to another on-campus extension or off-campus number.

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Call Forwarding - All Calls

Call Forwarding - All Calls redirects all of your calls to a specified on-campus extension or local off-campus number without ringing your telephone. However, while Call Forwarding - All Calls is activated, your telephone will alert you with a short reminder ring each time a call is redirected.

To Forward All Calls:

  • Lift the handset; listen for a dial tone.
  • Dial *2; Listen for a dial tone.
  • Dial the 5-digit on-campus extension or 8+ 10-digit local number where you want to forward your calls. You should hear a confirmation tone.

To Deactivate Call Forwarding For All Calls:

  • Lift the handset; listen for a dial tone.
  • Dial #2.
  • Listen for a confirmation tone.

Tip:

You can forward every call to another on- or off-campus number. Remember, for off-campus local calls, you must dial "8" and all ten digits of the telephone number.

 

Call Forward - Busy/Don't Answer

Forward all of your calls to another on-campus extension or an off-campus number only when you are busy or don't answer.

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Call Forwarding - Busy / Don't Answer

Call Forwarding - Busy / Don't Answer redirects all of your calls to another on-campus extension or an off-campus number after ringing your telephone set three times without an answer, or if your extension is busy.

To Forward Calls When Your Line Is Busy Or You Don't Answer:

  • Lift the handset; listen for a dial tone.
  • Dial *4; Listen for a dial tone.
  • Dial the 5-digit extension or 8 + the local off-campus number where you want to forward calls.

To Deactivate Call Forwarding:

  • Lift the handset; listen for a dial tone.
  • Dial #2. Listen for a confirmation tone.
 

Call Pickup

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Call Pick-Up

You can "pick up" a call ringing on another telephone in your office with Call Pick-Up. To use Call Pick-Up you must be able to hear the nearby telephone ringing and both telephones must be in the same Call Pick-Up Group.

Your Call Pick-Up Group is established by Telecommunication Services. If you need to change your Call Pick-Up Group, contact your telephone liaison.

To initiate Call Pick-Up:

  • Lift handset from cradle; listen for dial tone.
  • Dial *0.
  • Speak to the caller.

To Hold An Original Call And Pick Up A Second Call:

  • Depress switchhook one full second; listen for confirmation tone.
  • Dial *9; listen for dial tone.
  • Dial *0; listen for the caller.

To Alternate Between A Picked-Up Call And An Original Call:

  • Depress switchhook one full second; listen for confirmation tone.
  • Dial *9; listen for the first caller.
 

Conference Calling - Six Way

Place a conference call with up to six people by adding on- or off-campus participants to anestablished call. For parties larger than six callers, please go to conferencing services. Additional charges may apply. 

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Conference Calling - Six Way

Conference Calling - Three Party lets you establish a conference call with up to six participants without the assistance of the on-campus Operator. While the conference call must be initiated from an on-campus telephone, other participants may be on- or off-campus.

To Make A Three-Way Conference Call:

  • Lift the handset; listen for a dial tone.
  • Dial the on-campus extension or off-campus number of the first participant.
  • Announce the conference; ask the first participant to hold.
  • Press Conference button; listen for a dial tone.
  • Dial the campus extension or off-campus number of the next participant.
  • Announce the conference.
  • Press Conference button to conenct the new participant to the conference call.
  • Repeat steps 4-7 for each additional particpant.

If you encounter a busy signal or a participant is not available, press the fluttering Call Appearance button to return to a participant who is on hold.

Tip:

You can include on-and off-campus participants in your conference call. However, if you drop off a conference and a long distance conversation continues without you, you will pay for their long distance charges.

 

Hold

Put a call on hold by pressing the Hold button and then hang up.

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Hold

You can put a call on hold to avoid disconnecting a caller or to go back and forth between two calls.

To Put A Call On Hold:

  • Press Hold button; a green call appearance light will begin to flutter.

To Return To The Original Call::

  • Press the fluttering Call Appearance button.

Tip:

Hold does not automatically open a Call Appearance button. To make a second call, you must select an open Call Appearance button.

 

Last Number Dialed

Redial the last number you dialed. 

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Last Number Dialed

You can use this feature from an on-campus phone to redial the most recently dialed on-campus extension or local off-campus number

To Redial The Last Number Dialed:

  • Lift the handset; listen for a dial tone.
  • Dial #4.
  • If you hear a busy tone, try again.

Tip:

Last Number Dialed can be used with long distance numbers, but it will not redial your authorization code.

 

Leave Word Calling

Leave a busy extension a message consisting of your name and number only. 

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Leave Word Calling

If you are calling from an on-campus extension, you can use Leave Word Calling to leave your name and number at another on-campus extension. The message is stored in the system and can only be accessed if the recipient has an appropriately programmed multiline phone with a display or is a Voice Mail subscriber.

To Leave A Message With Your Name And Number:

  • Once you have dialed an extension and your call is not answered or you hear a busy tone:
  • Depress switchhook one full second; listen for confirmation tone.
  • Dial *6.
  • Dial the 5-digit on-campus extension you were trying to call; listen for confirmation tone.
  • Return handset to cradle.

If you hear an error tone, the extension you have dialed is not equipped to accept Leave Word Calling messages.

To Cancel A Message That Has Not Been Retrieved:

  • Lift handset from cradle; listen for dial tone.
  • Dial #6.
  • Dial appropriate 5-digit on-campus extension; listen for confirmation tone.
  • Return handset to cradle.
 

Priority Calling

Notify a busy on-campus extension that an urgent call is waiting.

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Priority Calling

Priority Calling sends a busy, on-campus extension a three-burst Priority Alerting Ring or Priority Call Waiting Tone. It is reserved for use in emergency situations and is available on only a few campus telephones.

To Initiate Priority Calling:

  • Depress switchhook one full second; listen for dial tone:
  • Dial *8; listen for dial tone.
  • Redial on-campus extension.

If you hear a Call Waiting Destination Ring the called extension is busy but is being notified with a priority call waiting tone.

To Answer A Priority Call:

  • When you are on the phone and hear a Priority Alerting Ring:
  • Depress switchhook one full second.
  • Dial #7; speak to the caller.
 

Timer

You can initiate an elapsed time monitoring function by pressing the Timer Button.

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Timer

You can initiate an elapsed time monitoring function by pressing the Timer Button.

 

To Initiate The Timer:

  • Press the Timer button

 

 

To Cancel The Timer:

  • Press the Menu Button
  • Press the Timer Button again

 

 

Transfer

Transfer a call to another on-campus extension.

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Transfer

Use Transfer to send a call from your extension to another on-campus extension. You can stay on the line to announce the call, or transfer the call without announcing it.

To Transfer A Call:

  • Press Transfer button and listen for the dial tone.
  • Dial the 5-digit on-campus extension where you want to transfer the call.
  • If the party called answers the phone, announce that you are transferring a call and press Transfer button once more.

Or if you need to return to the caller, press the fluttering Call Appearance button.

 

Wait

When entering a string of digits to be dialed through the Abbreviated Dialing feature, you can include a 10-second pause by pressing the Wait button at the appropriate point in the dialing sequence.

 

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Voice Mail

Common Commands:

Main Menu:

Create a Message

Create, address, and select delivery options for messages. To get started, press 1

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Create A Message

Create, address, and select delivery options for messages.

Approve Message:

  • Press #(pound)

Edit Message:

  • Press 1

Address Message:

-Enter the 5-digit extension(s). After each extension, you will be asked to press the pound button (#).

-Enter * A and the user's last name or personal directory alias through the keypad of the telephone. Note: Q and Z are not on many keypads. For Q press 7; for Z press 9.

-After entering * L, be prepared to enter the 5-digit extension of the owner of this list. To create a mailing list, see Subscriber Options.

  • By Extension - Enter Extension + #(pound)
  • By Name or Personal Directory Alias - Press *A + Enter Last Name + #(pound)
  • By Mailing List - Press *L + Enter List ID + #

Approve Address And/OR Send Message:

  • Press #(pound)

Select Delivery Options:

-Once you have pressed 0, you can then press 1 to make the message private, press 2 to make it a priority message, press 3 to schedule the delivery of your message, or press 4 to save a copy of your message in your Outgoing Mailbox.

  • Press 0
 
 
Scan Incoming Mailbox

Listen to, respond to, and delete messages. Press 2

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Scan Incoming Mailbox

Listen to, respond to, and delete messages.

Skip To Next Message:

  • Press #(pound)

Skip To Next Category:

  • Press * # (star and pound)

Listen To Message:

  • Press 0

Respond To or Forward Message:

  • Press 1

Delete Message:

  • Press * D (star and D)

Incoming Messages Will Be Retrieved In The Following Category Order:

  • Old - Messages whose headers and bodies have been listened to will be retained for 15 days.
  • Unopened - Messages whose headers but not bodies have been listened to will be retained for 15 days.
  • New - Messages which have not yet been listened to will be retained for 30 days.
 
 
Personal Greetings

Create, change, and activate personal greetings. Press 3

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Personal Greetings

Create, change, and activate personal greetings.

Listen To Personal Greetings:

  • Press 0

Create Or Change Greeting:

  • Press 1

-Approve Greeting - Press # (pound)

-Edit Greeting - Press 1

Scan Personal Greetings:

  • Press 2

-Listen to Greeting - Press 0

-Skip to Next Greeting - Press # (pound)

Activate Greeting:

  • Press 3

-Activate System Greeting - Press 0

-Activate Personal Greeting - Enter Greeting Number (1-9)

Administer Call Types:

  • Press 4

-Use "Origin of Call" Criteria (Internal/External) - Press 1

-Use "Condition of Phone" Criteria (Busy/No Answer) - Press 2

-Use "Out-of-Hours" Criteria - Press 3

-Remove "Out-of-Hours" Criteria - Press 4

-Use Same Greeting for All Call Types - Press 5

Can I Have More Than One Greeting Active At A Time?

  • Yes, as many as three greetings can be active simultaneously. First, use the Administer Call Types selection (press 4) to make your mailbox sensitive to either the origin of the call (internal or external) or the condition of your phone (busy/no answer). Second, choose whether to also make your mailbox sensitive to out-of-hours situations (Fall/Spring after 5:00 p.m.; Summer after 4:30 p.m.). Third, create your greetings (press 1) and activate each as appropriate.
  • Note: In order to be sensitive to busy conditions, your call must be redirected to Voice Mail through Call Coverage when busy.
 
 
Scan Outgoing Mailbox

Determine the status of and listen to messages you have previously created. Press 4

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Scan Outgoing Mailbox

Determine the status of and listen to messages you have previously created.

Skip To Next Message:

  • Press # (pound)

Skip To Next Category:

  • Press * # (star and pound)

Listen To Message:

  • Press 0

Modify And/Or Re-send Message:

  • Press 1

Delete Message:

  • Press * D (star and D)

Outgoing Messages Are Retrieved In The Following Order:

  • Delivered Messages - Successfully delivered messages with a retention time of 5 days
  • Accessed Messages - Successfully delivered and already accessed by addressee with a retention time of 5 days
  • Undelivered Messages - Not yet successfully delivered
  • Undeliverable Messages - Cannot be delivered with a retention time of 5 days
  • File Cabinet Messages - Filed in the creation process with a retention time of 20 days
 
 
Subscriber Options

Administer mailing lists and personal directory, change your log-in password, and re-record your subscriber name. Press 5

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Subscriber Options

Administer mailing lists and personal directory, change your log-in password, and re-record your subscriber name.

Administer Mailing Lists:

  • Press 1

-Create a Mailing List - Press 1

-Scan Mailing Lists - Press 2

-Review and Modify a Mailing List - Press 3

Administer Personal Directory:

  • Press 2

-Add Entries - Press 1

-Review All Entries - Press 2

-Review Specific Entries - Press 3

Change Password:

  • Press 4

-Approve Password - Press #

Record Name:

  • Press 5

-Stop Recording - Press 1

-Approve Recording - Press #

Fax:

  • Press 3

Multimedia Options:

  • Press 8

New Password Requirements:

  • New and reset subscriber mail boxes have their passwords set to "1" followed by #
  • All new and reset passwords will require that customers set their own password.
  • ITS cannot idetify existing passwords for customers.

What Is A Mailing list?

  • A mailing list is a list of Voice Mail Subscribers' extensions to which you would like an identical message delivered. A list can be created as private or public and can contain as many as 250 recipients. You can create up to 10 mailing lists with a total number of recipients of 500. You will identify each list with a name between 1 and 6 digits in length.

What Is A Personal Directory?

  • Your personal directory is a list of up to 25 subscribers for whom you can create an easy to remember alias to be used with the * A function when identifying a subscriber. Each alias can be up to 6 digits in length.
 
 
Outcalling - Know When You Have Messages

Select if, when, and where the Voice Mail System will call you when new messages are delivered to your mailbox. Press 6

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Outcalling - Know When You Have Messages

Select if, when, and where the Voice Mail System will call you when new messages are delivered to your mailbox.

To Hear Outcalling Options:

  • Press 0

Change Outcalling Number:

  • Press 1

Change Outcalling Schedule:

  • Press 2

-Call Anytime - Press 1

-Call Between 8:00am And 5:00pm - Press 2

-Create Custom Schedule - Press 3

-Listen To Scheduling Restrictions - Press 4

Listen to Detailed Instructions about Changing Your Outcalling Phone Number:

  • Press 3

Turn Outcalling On:

  • Press 9

-For All Messages - Press 1

-For Priority Messages Only - Press 2

Turn Outcalling Off:

  • Press 6

Did You Know...

  • The outcalling feature will begin to call you 15 minutes after the delivery of a new message and will repeat the call every 15 minutes thereafter until you retrieve the message or acknowledge the notification by dialing * #.
  • Your outcalling number can be up to 29 digits in length. A 1.5 second pause can be included by inserting a start (*). A pause is considered to be a digit.
 
 
Auto-Scan Incoming Mailboxes

Scan all of the messages in your mailbox one after the other without further intervention from you. Press 7

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Auto-Scan Incoming Mailboxes

Scan all of the messages in your mailbox one after the other without further intervention from you.

Scan Headers and Messages:

  • Press 1

Scan Message Headers Only:

  • Press 2

Scan Message Only:

  • Press 3

-Skip to Next Message - Press #

-Skip to Next Category - Press *#

-Listen to Message - Press 0

-Respond to or Forward Message - Press 1 (Respond to Sender Call: Press 0 - Respond to Sender by Voice Mail: Press 1 - Forward with Comment at Beginning: Press 2 - Forward with Comment at End: Press 3 - Create New Message: Press 4)

-Delete Message - Press *D

Does the Auto-Scan feature also automatically delete my messages too?

  • No. While the hands-free nature of this feature makes it a very attractive option for retrieving messages, the cost of not deleting messages could be a full mailbox. Notice that you have all of the same deleting, listening, and forwarding options as you do when retrieving messages through the Scan Incoming Mailbox feature (Main Menu choice 2). The only difference is that this option does not require you to do something between each message.
 
 

Dialing Instructions

Long Distance Calls within the United States or Canada 

Find information here

International Calls (except Canada)

  1. 8+011+Country Code+(City Code)+Telephone Number+#
  2. Wait for Confirmation Dial Tone
  3. Enter Authorization Code

For more specific country dialing instructions, go to www.howtocallabroad.com

On-Campus Dialing

When dialing any on-campus telephone set, the dialing sequence should be abbreviated to five digits:

    Examples:
    492-6798 should be dialed as 2-6798
    786-4394 should be dialed as 6-4394
    735-2330 should be dialed as 5-2330

    Off-Campus Local Call

    Dial 8+Area Code+7-Digit Number

    On Campus Directory Assistance

    Dial 0

    Directory Assistance

    1. Dial 8+1+Area Code+555-1212
    2. Wait for Confirmation Dial Tone
    3. Enter Authorization Code

      Calling Card Call

        Please refer to the dialing concerns to your specific long distance vendor.

        Restrictions
        (The following restrictions apply to the entire Boulder campus.)

        1. Do not accept collect calls. A surcharge up to $100.00 will be charged each time you accept a collect call.
           
        2. Do not use your campus phone number as the billing station for a third-party call. (A third-party call is a call made from one telephone but billed to another telephone number.) A surcharge up to $100 will be charged each time a third-party call is made with your campus phone number as the billing station.
           
        3. Calls to numbers in the 900 area code or to a telephone number with a local 976 prefix from the Boulder campus are blocked by the University switchboard and cannot be dialed.

        Helpful Links

        Built-In Controls

        Volume Control 

        Control the volume of the speakerphone or the ringer. 

        Personalized Rings

        Select one of eight personalized rings. 

        Still Having Trouble?