Telephone Service - Cisco VoIP | Office of Information Technology

Telephone Service - Cisco VoIP

Last Updated: 08/24/2016

Overview

The Cisco VoIP Unified Communications system is CU-Boulder's new telephone and voicemail system. This system encompasses telephone, call center, voice messaging, email integration, and other current technologies.

Cisco VoIP Unified Communications Project

The Voice over Internet Protocol (VoIP) Unified Communications project is replacing CU-Boulder's existing Avaya telephone systems. Departments will be notified well in advance when they will be transitioned to the Cisco system. To learn more about project timeline, benefits, and FAQs, please visit the VoIP Unified Communications Project page.

Using your Cisco VoIP Phone

OIT provides a Cisco VoIP Phone Quick Reference Guide (PDF) for users to print or keep on their desktop, as well as information on:

Model 8800 Series

Learn more about your phone by visiting the Cisco IP Phone 8800 Series interactive video tutorial website.

Self Care Portal for Telephone Settings and Speed Dial Numbers 

Cisco VoIP phones include access to a Self Care Portal where you can manage your telephone settings, including speed dial numbers, ring settings, voicemail notification, call history, and call forwarding. For information about using the Self Care Portal, refer to the links below: 

IMPORTANT NOTE

Moving your IP telephone may result in incomplete location information being shown if the phone is used to dial 911 in an emergency situation.

For telephone service adds, moves, or changes, please contact your Telecommunications Liaison. If you are not sure who your liaison is, use the Telecommunication Liaison lookup tool

Authorized Telephone liaisons can use the OIT Services Order form to request the change.

For videos, voicemail help, and other information about using your Cisco phone, refer to the information below.

Cisco Provided Guides

Refer to the following links for Cisco user guides for phone models currently provided to the campus. Model 8831 is a conference phone, and model 3905 is a small wall phone.

Voicemail Instructions

Cisco VoIP phones are integrated with the CU-Boulder's voicemail system. Learn more about using your phone with the voicemail system by visiting the following pages:

Model 9971 Phones 

OIT is not issuing Model 9971 Phones as part of the Cisco Unified Communications Project, however, some users may have been issued this model in the past. Refer to the Discontinued Model 9971 page for instructions and tutorials.