|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: Voicemail Indicator Lights||Wednesday, July 30, 2014 - 12:53pm|
|Service Issue Updated: UCB Wireless in Bear Creek||Monday, August 25, 2014 - 7:30pm|
|Service Maintenance Scheduled: www.colorado.edu||Friday, September 19, 2014 - 10:00pm||Saturday, September 20, 2014 - 12:01am|
|Service Maintenance Scheduled: Microsoft Exchange||Sunday, September 21, 2014 - 4:00pm||Sunday, September 21, 2014 - 7:00pm|
CU-Boulder units can effectively manage inbound calls for a contact center by recognzing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU-Boulder departments, faculty, or staff that have a need for automatic call distribution.