|Title||Start Date & Time||End Date & Time|
|Service Restored: www.colorado.edu||Wednesday, December 17, 2014 - 10:47am||Wednesday, December 17, 2014 - 11:04am|
|Service Maintenance Completed: SkillSoft||Wednesday, December 17, 2014 - 9:00am||Wednesday, December 17, 2014 - 12:00pm|
|Service Maintenance Scheduled: Classroom Capture||Monday, December 22, 2014 - 8:00am||Monday, December 22, 2014 - 4:00pm|
|Service Maintenance Scheduled: Northstar||Tuesday, December 30, 2014 - 6:00am||Tuesday, December 30, 2014 - 7:00am|
|Service Maintenance Scheduled: Website Security Certificates||Wednesday, December 17, 2014 - 10:00am||Wednesday, December 31, 2014 - 5:00am|
CU-Boulder units can effectively manage inbound calls for a contact center by recognzing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU-Boulder departments, faculty, or staff that have a need for automatic call distribution.