Call Center - Help | Office of Information Technology

Call Center - Help

Last Updated: 07/21/2015
Support Area Description
How it Works Diagrams that demonstrate how Automatic Call Distribution (ACD) works.
Quick Reference Guide Functions and codes for supervisors and agents.
Supervisor Functions Descriptions and dialing instructions for supervisor functions.
Agent Functions Descriptions and dialing instructions for agent functions.
Avaya CMS Supervisor Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration.