|Title||Start Date & Time||End Date & Time|
|Service Maintenance Scheduled: Telephone Service||Saturday, July 12, 2014 - 7:00am||Saturday, July 12, 2014 - 1:00am|
|Service Maintenance Scheduled: Desire2Learn||Saturday, July 12, 2014 - 11:00pm||Sunday, July 13, 2014 - 5:00am|
|Service Maintenance Scheduled: Network Switches (Campus Wired and Wireless Networks)||Saturday, July 19, 2014 - 6:00am||Saturday, July 19, 2014 - 7:00am|
|How it Works||Diagrams that demonstrate how Automatic Call Distribution (ACD) works.|
|Quick Reference Guide||Functions and codes for supervisors and agents.|
|Supervisor Functions||Descriptions and dialing instructions for supervisor functions.|
|Agent Functions||Descriptions and dialing instructions for agent functions.|
|Avaya CMS Supervisor||Learn about the Avaya CMS Supervisor, a Windows-based tool to run reports and perform remote administration.|
303-735-4357 (5-HELP) or firstname.lastname@example.org
7:30 a.m. – 8:00 p.m.
12:00 noon – 6:00 p.m.