|Title||Start Date & Time||End Date & Time|
|Service Maintenance Scheduled: MyCUHub and Enterprise Salesforce / CRM Applications||Sunday, January 22, 2017 - 3:00am||Sunday, January 22, 2017 - 4:00am|
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU-Boulder departments, faculty, or staff that have a need for automatic call distribution.
Contact your Telecommunications Liaison and make your request.