Call Center Management | Office of Information Technology

Call Center Management

Last Updated: 09/06/2016


The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.


Review our Networking and Voice Service Rates information.

Who can get it

CU-Boulder departments, faculty, or staff that have a need for automatic call distribution.

How to get it


Contact your Telecommunications Liaison and make your request.

Telecommunication Liaisons

  1. Go to the Voice/Data Order Form.
  2. Login in with your information and your IdentiKey.
  3. Follow the on-screen menus to make your request.
  4. If you need assistance, call 5-3333.