|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: SPS Mobile Print||Thursday, April 3, 2014 - 11:54am|
|Service Maintenance Completed: Voicemail System||Thursday, April 17, 2014 - 4:30am||Thursday, April 17, 2014 - 6:30am|
|Service Maintenance Scheduled: Mobile Printing||Friday, April 18, 2014 - 4:30am||Friday, April 18, 2014 - 6:30am|
|Service Maintenance Scheduled: UCB Files (monthly maintenance)||Friday, April 18, 2014 - 10:00pm||Friday, April 18, 2014 - 11:59pm|
|Service Maintenance Scheduled: Microsoft Exchange (monthly maintenance)||Friday, April 18, 2014 - 10:00pm||Friday, April 18, 2014 - 11:59pm|
|Service Maintenance Scheduled: Microsoft Exchange||Saturday, April 19, 2014 - 2:00pm||Saturday, April 19, 2014 - 6:00pm|
CU-Boulder units can effectively manage inbound calls for a contact center by recognzing, answering and routing incoming calls to appropriately skilled agents or groups.
The Call Center feature, also known as Automatic Call Distribution (ACD), is designed to distribute incoming calls evenly among a group of telephone answering positions called agents. When all agents are busy, callers will be placed in a waiting queue and will be notified of that fact by an announcement. If the call is not answered within 30 seconds, a second announcement will assure the caller that they have not been forgotten.
Review our Networking and Voice Service Rates information.
CU-Boulder departments, faculty, or staff that have a need for automatic call distribution.
303-735-4357 (5-HELP) or email@example.com
Mon. - Fri.: 7:30 a.m. – 8:00 p.m.
12:00 noon - 6:00 p.m.