|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: Outlook and Outlook Web App (OWA)||Tuesday, June 30, 2015 - 9:44am|
|Service Maintenance Scheduled: VoiceThread||Friday, July 3, 2015 - 10:00pm||Saturday, July 4, 2015 - 6:00am|
|Service Maintenance Scheduled: Desire2Learn||Saturday, July 4, 2015 - 12:01am||Saturday, July 4, 2015 - 1:00pm|
OIT provides voice services to the campus, primarily for campus offices, call centers, and building lobbies. Review the information below to learn more about these services.
|Service||Who May Get It||Features|
|Telephone Service||Faculty and staff in university offices||
Dedicated phone line with a choice of a single line or multiline phone, using Avaya phones.
*Note: CU-Boulder is transitioning to new Cisco VoIP phone systems (replacing the current Avaya phones). For more information, visit the Cisco VoIP Service page.
|Long Distance||Faculty and staff||Authorization code for making long distance calls.|
|Voicemail||Faculty and staff||Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.|
|Auto Attendant and Shared Mailbox||Faculty and staff||Instructions on setting up auto attendant, bulletin board and voice mailbox recordings.|
|Call Center||Departments||CU-Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.|
|Telecommunication Lookup Tool||Faculty, staff, and departments||A telecommunications liaison is empowered to interact with OIT on behalf of a department for voice and network service. The liaison lookup tool allows you to find the person assigned to your department.|