|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Campus Auto Attendant Call Centers||Wednesday, July 30, 2014 - 10:00am|
|Service Issue Updated: Voicemail Indicator Lights||Wednesday, July 30, 2014 - 12:53pm|
|Service Restored: VoiceThread||Wednesday, August 20, 2014 - 1:48pm||Wednesday, August 20, 2014 - 4:30pm|
OIT provides voice services to the campus, primarily for campus offices, call centers, and building lobbies. Review the information below to learn more about these services.
|Service||Who May Get It||Features|
|Telephone Service||Faculty and staff in university offices||Dedicated phone line with a choice of a single line or multiline phone.|
|Long Distance||Faculty and staff||Authorization code for making long distance calls.|
|Voice Mail||Faculty and staff||Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.|
|Call Center Management||Departments||CU-Boulder units can effectively manage inbound calls for a contact center by recognzing, answering and routing incoming calls to appropriately skilled agents or groups.|
|Telecommunication Lookup Tool||Faculty, staff, and departments||A telecommunications liason is empowered to interact with OIT on behalf of a department for voice and network service. The liason lookup tool allows you to find the person assigned to your department.|
|Telecommunication Specifications for Projects||Contractors, departments||The University of Colorado Boulder (CU-Boulder) Division 27 specifications are to be used for all CU-Boulder projects that involve Office of Information Technology (OIT) or working within the existence of OIT infrastructure.|
303-735-4357 (5-HELP) or email@example.com
7:30 a.m. – 8:00 p.m.
12:00 noon – 6:00 p.m.