Voice Communications | Office of Information Technology

Voice Communications

Last Updated: 09/23/2015


OIT provides voice services to the campus, primarily for campus offices, call centers, and building lobbies. Review the information below to learn more about these services.

Service Who May Get It Features
Telephone Service Faculty and staff in university offices

Dedicated phone line with a choice of a single line or multiline phone, using Avaya phones.

*Note: CU-Boulder is transitioning to new Cisco VoIP phone systems (replacing the current Avaya phones). For more information, visit the Cisco VoIP Service page.

Long Distance Faculty and staff Authorization code for making long distance calls.
Voicemail Faculty and staff Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.
Auto Attendant and Shared Mailbox Faculty and staff Instructions on setting up auto attendant, bulletin board and voice mailbox recordings.
Call Center Departments CU-Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.
Telecommunication Lookup Tool Faculty, staff, and departments A telecommunications liaison is empowered to interact with OIT on behalf of a department for voice and network service. The liaison lookup tool allows you to find the person assigned to your department.


We would like to know how campus IT services and support could be improved to meet your needs. Please send your feedback to oitfeedback@colorado.edu.