Voice Communications

Last Updated: 02/27/2014

Overview

OIT provides voice services to the campus, primarily for campus offices, call centers, and building lobbies. Review the information below to learn more about these services.

Service Who May Get It Features
Telephone Service Faculty and staff in university offices Dedicated phone line with a choice of a single line or multiline phone.
Long Distance Faculty and staff Authorization code for making long distance calls.
Voice Mail Faculty and staff Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.
Call Center Management Departments CU-Boulder units can effectively manage inbound calls for a contact center by recognzing, answering and routing incoming calls to appropriately skilled agents or groups.
Telecommunication Lookup Tool Faculty, staff, and departments A telecommunications liason is empowered to interact with OIT on behalf of a department for voice and network service. The liason lookup tool allows you to find the person assigned to your department.
Telecommunication Specifications for Projects Contractors, departments The University of Colorado Boulder (CU-Boulder) Division 27 specifications are to be used for all CU-Boulder projects that involve Office of Information Technology (OIT) or working within the existence of OIT infrastructure.

 

We would like to know how campus IT services and support could be improved to meet your needs. Please send your feedback to oitfeedback@colorado.edu.