| Title | Created | Resolved | |
|---|---|---|---|
| Service Maintenance: Mediasite Classroom Capture | Saturday, May 25, 2013 - 6:00am | Saturday, May 25, 2013 - 6:00pm | VIEW |
CUClickers / iclickers - Known Issues
Last Updated: 01/14/2013
Overview
Listed below are known issues with CUClickers and the iclicker student response system . If the suggested workarounds do not help you, or if you are having any issue at all, contact the IT Service Center (303-735-4357, 5-HELP from on-campus, or help@colorado.edu).
Error Message Appears on Base Station
- Impact: The latest version of the iclicker software (version 6.2.0, released August 2012) causes a false error message to appear on base stations.
- Resolution: As this message produces a false error, faculty can ignore it and the software will still function correctly. If you wish not to see this error, you can download iClicker version 6.1.6 here:
Duracell Battery Issues
- Impact: Duracell AAA batteries will not work reliably in some older iclicker remotes. Duracell batteries have a slightly different shape than other brands of batteries that make them marginally shorter. This causes a small amount of room for the battery to move around, which breaks the connection with the iclicker.
- Resolution: Use another brand of battery and the problem should not occur. If you are still having power issues with your iClicker contact the IT Service Center.
Two Base Stations on the Same Frequency Issue
- Impact: Don't use two base stations on the same frequency in the same classroom. They will interfere with one another. Students may see the red LED light indicating an uncounted vote, depending on which base station first recieved the signal. The vote will most likely be counted, but students may be concerned that their vote doesn't register.
- Resolution: Only power one base station at a time in any given classroom.