|Title||Start Date & Time||End Date & Time|
|Service Maintenance Scheduled: Microsoft Exchange (routine monthly maintenance)||Friday, July 25, 2014 - 10:00pm||Friday, July 25, 2014 - 11:59pm|
|Service Maintenance Scheduled: UCB Files (routine monthly maintenance)||Friday, July 25, 2014 - 10:00pm||Friday, July 25, 2014 - 11:59pm|
|Service Maintenance Scheduled: Network Switches (Campus Wired and Wireless Networks)||Saturday, July 26, 2014 - 6:00am||Saturday, July 26, 2014 - 7:00am|
|Service Maintenance Scheduled: ISIS and Portals||Saturday, July 26, 2014 - 6:00pm||Sunday, July 27, 2014 - 6:00pm|
Another important element in understanding the significant impact of the outages were face-to-face feedback session held on multiple days with faculty, students and staff. In addition, OIT actively solicited feedback through other channels including through leaders, existing OIT feedback mechanisms such as the OIT website and client-facing team members such as the Academic Technology Consultants and OIT Communications team. This section summarizes the feedback received through these various channels.
After the January 29 to February 1 outage, OIT held public-forum feedback sessions on:
Faculty, students and staff were invited to the sessions to share their ideas and critiques. In one instance the local student press attended and video-taped the session which resulted in the online story, on February 1, 2013 “Desire2Learn outage update” in the CU Independent. The feedback was compiled and immediately shared with OIT leadership.
The feedback was summarized in a public Google Doc titled Impact of Spring 2013 D2L Downtime on Faculty and Students at CU-Boulder.The Google Doc was shared with all participants, at which time they were invited to continue to share it with interested parties. The document was also published on the OIT website’s public Prof2Prof blog.
Faculty and students also shared candid feedback with OIT team members in a one-on-one fashion. This feedback has also served as critical input to the OIT team evaluating options for how to proceed with D2L. This feedback is summarized below. This targeted feedback came in through several channels, including email messages sent to OIT, OIT’s social media channels (i.e., Facebook, Google+ and Twitter), phone calls to OIT, the OIT website feedback form and directly to the CIO. OIT responded to most feedback that came in through these channels. Note that over 200 unique messages were received during an approximate week period.
303-735-4357 (5-HELP) or email@example.com
7:30 a.m. – 8:00 p.m.
12:00 noon – 6:00 p.m.