If you're experiencing a problem with D2L, check to see if there are any active service problems by clicking on the Service Alerts button on the top menu bar of this website.
Content: Document Viewer Issues
Issue: When attempting to view documents in Desire2Learn, the document does not render correctly. For example, formatting is removed from the document and/or not all of the pages in the document load.
Resolution: Download the document and view it on your local machine rather than through the Document Viewer in D2L.
Course Export: All Content Files Export
Issue: When you export course components, and select individual Content topics to export, all course files are exported regardless of what topics you selected.
Resolution: Currently, there is no resolution to this issue. Files will need to be deleted after the export.
Course Export: Formula and Calculated Items
Issue: If you export all grade items, Formula and Calculated items are exported. However, if you choose to export individual items, Formula and Calculated items are not selectable items and cannot be exported.
Resolution: Currently, there is no resolution to this issue.
Workaround: Export all grade items and delete the extra items you wish not to use.
Dropbox: Student can't submit their assignment when inserting a Kaltura media file
Issue: After inserting a media file (using the Insert Stuff -> Kaltura search feature), you must still add a file before clicking the Submit button.
Resolution: The simplest way to meet this requirement is to click the Record Audio button and create a small recording. Once you’ve created an audio file, you can click the Submit button.
Dropbox: HTML or XHTML Upload File
Issue: When a user uploads an HTML or XHTML file to the dropbox folder, the Dropbox tool might alter the source code so it does not appear exactly as submitted. The original file is never modified.
Workaround: If you need to evaluate an unmodified version of the file, download a copy of the file to your local machine. The downloaded copy will match the original submission.
Email: Image Loading Error
Issue: Images in emails sent through Desire2Learn do not render correctly, when placed in the body of a message.
Workaround: Send the image as an attachment, rather than in the body of the email.
Grades: Calculated grade item error
Issue: In a weighted grade book, Calculated grade items will not produce the correct score if they involve any bonus items within a grade category set to “Distribute weight evenly across all items.”
Workaround: Change the grade category’s distribution to “Manually assign weight to items in the category” and set the needed weights manually.
Grades: Long Grade Value Causing Error
Issue: Entering a grade value that is longer than the field limit causes an error.
Workaround: Enter a grade rounded to the closest value consistent with the field limit.
Grades: Quiz grades don't update with new associated Grade Item
Issue: When a quiz is modified and associated with a different grade item, if there are current grade attempts that appear in grades under the old associated item, this change does not automatically push the grades to the newly associated grade item and remove them from the old one.
Workaround: Resubmit all quiz scores and clear scores from old grade item after new grade item association.
Grades: Uploading Letter Grades
Issue: Desire2Learn does not allow a user to upload Letter Grades, even if this is the chosen scheme for a course.
Workaround: A user can upload letter grades as a text grade. However, this will grade type will not be calculated in the final grade calculation and should be only used for giving students an opportunity to see their grade prior to being officially released by the registrar.
Quiz: Can't take quiz with Role Switch ability
Issue: Instructors can no longer take quizzes when Role Switched into the Student role.
Workaround: Use the Preview functionality in the Quizzes tool to take Quizzes from the student perspective.