D2L - Known Issues

Last Updated: 09/30/2013

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Course Export: All Content Files Export

  • Issue: When you export course components, and select individual Content topics to export, all course files are exported regardless of what topics you selected.
  • Resolution: Currently, there is no resolution to this issue. Files will need to be deleted after the export.

Course Export: Formula and Calculated Items

  • Issue: If you export all grade items, Formula and Calculated items are exported. However, if you choose to export individual items, Formula and Calculated items are not selectable items and cannot be exported.
  • Resolution: Currently, there is no resolution to this issue.
  • Workaround: Export all grade items and delete the extra items you wish not to use.

Dropbox: Student can't submit their assignment when inserting a Kaltura media file

  • Issue: After inserting a media file (using the Insert Stuff -> Kaltura search feature), you must still add a file before clicking the Submit button. 
  • Resolution: The simplest way to meet this requirement is to click the Record Audio button and create a small recording.  Once you’ve created an audio file, you can click the Submit button.

Dropbox: HTML or XHTML Upload File

  • Issue: When a user uploads an HTML or XHTML file to the dropbox folder, the Dropbox tool might alter the source code so it does not appear exactly as submitted. The original file is never modified.
  • Workaround: If you need to evaluate an unmodified version of the file, download a copy of the file to your local machine. The downloaded copy will match the original submission.

Grades: Long Grade Value Causing Error

  • Issue: Entering a grade value that is longer than the field limit causes an error.
  • Workaround: Enter a grade rounded to the closest value consistent with the field limit.

Grades: Quiz grades don't update with new associated Grade Item

  • Issue: When a quiz is modified and associated with a different grade item, if there are current grade attempts that appear in grades under the old associated item, this change does not automatically push the grades to the newly associated grade item and remove them from the old one.
  • Workaround: Resubmit all quiz scores and clear scores from old grade item after new grade item association.

Grades: Uploading Letter Grades

  • Issue: Desire2Learn does not allow a user to upload Letter Grades, even if this is the chosen scheme for a course.
  • Workaround: A user can upload letter grades as a text grade. However, this will grade type will not be calculated in the final grade calculation and should be only used for giving students an opportunity to see their grade prior to being officially released by the registrar.

Quiz: Significant Figure Calculation Issue

  • Issue: If you create a significant figures (x10) question to square ({r}^2) a number with a very large exponent, it does not calculate the correct answer.
  • Workaround: Change the question to multiply the number by itself ({r}*{r}), which calculates the correct answer.

Quiz: Short Answer questions with same answer grade incorrectly

  • Issue: Multiple short answer questions that use the same answer for multiple fields are graded incorrectly. The first response is marked correctly, but subsequent responses in the same question are marked incorrect with the message "This answer was used in another blank".
  • Workaround: Use Fill in the Blank questions where the order of unique responses is important.

Online Rooms: Users without personal account can't see archives

  • Issue: When attendees without a personal Adobe Connect account are invited to online rooms and then are assigned an account, they are not able to view archives accessible only to attendees.
  • Workaround: The creator of the room can remove the attendee from the attendee list, save the room, then re-add the attendee to the room.