First make sure that you read OIT's documentation about download CUConnect rosters for iclicker software.
Also make sure that you have renamed the exported file "Roster.txt" and placed it in your CUClickers course folder. It must be called "Roster.txt" for iclicker and igrader software to recognize it.
Make sure that the student has registered his or her iclicker remote in CUConnect.
If the student has registered, ask him or her to review their registration in CUConnect and verify that the iclicker remote ID was entered correctly.
First, PowerPoint has to be the active window for instructor remotes to work.
Also, if you haven't already you need to designate your remote in the iclicker software. To do so:
Some older iclicker devices have a problem with battery spring fatigue. If you believe that your device is experiencing spring fatigue, visit the CU Bookstore or IT Service Center and ask for a new iclicker spring.
Don't use two base stations on the same frequency in the same classroom. They will interfere with one another. Only power one base station at a time in any given classroom.