First, make sure that you read OIT's documentation about downloading CUConnect rosters for i>clicker software.
Also make sure that you have renamed the exported file "Roster.txt" and placed it in your CUClickers course folder. It must be called "Roster.txt" for i>clicker and igrader software to recognize it.
Make sure that the student has registered his or her i>clicker remote in CUConnect.
If the student has registered, ask him or her to review their registration in CUConnect and verify that the i>clicker remote ID was entered correctly.
First, PowerPoint has to be the active window for instructor remotes to work.
Also, if you haven't already you need to designate your remote in the i>clicker software. To do so:
Some older i>clicker devices have a problem with battery spring fatigue. If you believe that your device is experiencing spring fatigue, visit the CU Bookstore or IT Service Center and ask for a new i>clicker spring.
Don't use two base stations on the same frequency in the same classroom. They will interfere with one another. Only power one base station at a time in any given classroom.