Four Winds - Known Issues

Last Updated: 10/24/2013

"Mouse" for touch screen not working

  • Issue: When first installing or updating to version 4.6, the "mouse" functionality of interactive players does not work by default.
  • Fix: To solve the issue use the following steps:
    1. Type C on the keyboard (input the passcode if needed).
    2. Click the Advanced tab and check Use Default Desktop, then Use Content Player Monitor (if unchecked).
    3. Application restart is required, so shut down the player (hit Exit Player at the bottom left), then restart the software.