|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Student Printing and Scanning (SPS) mobile printing||Wednesday, December 7, 2016 - 8:29am|
|Service Issue Updated: Red Hat Satellite (redhat.colorado.edu)||Thursday, November 3, 2016 - 12:40pm|
|Service Maintenance Scheduled: My Leave, Finance Resources (FIN), and Human Capital Management (HCM)||Saturday, December 10, 2016 - 6:00am||Saturday, December 10, 2016 - 6:00pm|
|Service Maintenance Scheduled: ServiceNow (ticketing system)||Thursday, December 15, 2016 - 7:00pm||Thursday, December 15, 2016 - 9:00pm|
The University of Colorado at Boulder provides student computing labs in support of OIT primary academic mission. Office of Information Technology manages many of these sites in order to maximize the University's investment in computing resources and make computing tools accessible to students. OIT's goal is to deliver operational labs for the largest possible number of student users. This goal is achieved by providing reliable computing platforms with a full set of basic functions (communications, document generation, etc.). In addition, system functionality can be extended by including discipline-specific tools where appropriate, practical, and technically supportable.
OIT has drafted the following guidelines for lab management, maintenance and support. These guidelines enable OIT to provide consistent service within available resources to an ever increasing number of users. It is not necessary, nor is it always practical for OIT to manage and support a facility. In these cases the lab will be the responsibility of the department. If a lab is managed and maintained by OIT, OIT will have final decision authority for that facility. While decisions will be made with departmental input, it is necessary that authority be commensurate with the responsibility for operating and maintaining the site. See an example Memorandum of Understanding (MOU) with a department housing an OIT lab for specific requirements.
Academic departments will determine the curricular requirements of the facilities where appropriate and OIT will make determinations regarding the configuration and operation of individual computing sites based on technical factors, resource availability, and these departmental needs. For labs not directly associated with a particular school or college, OIT will represent the needs of students. Curricular requirements of faculty sometimes require the use of removable media and OIT can not be held responsible for lost data or damage to media used by faculty or students in OIT labs.
The University is a very large organization with a wide variety of academic computing needs. Diverse computer applications create support challenges that must be met within limited resources. Computers in student labs are used by many individuals and cannot be managed in the same manner as a dedicated system on an individual's desk. Computing resources are in great demand by students and access needs to be consistently maintained. While students may frequent a single facility, it is also common for students to use computing resources at multiple sites across campus. It is therefore necessary to maintain uniform tools and interfaces across OIT-maintained labs.
These guidelines apply to computing facilities that are owned by the University of Colorado and are located on the Boulder campus. These facilities are typically funded, fully or in part, by the Student Computing Initiative and/or Office of Information Technology and their use is open to current CU-Boulder students, faculty and staff.
OIT management/maintenance of a student computing facility includes:
OIT provides the above services when:
OIT maintains computing hardware when the equipment is:
OIT updates and maintains computing software when:
Printing in labs is provided by OIT. This service gives students a printing quota for each semester in which fees are paid and provides a mechanism for students to increase that quota.