Encryption Software - Known Issues

Last Updated: 06/26/2012

MacBook Air or MacBook with PGP Whole Disk Encryption Won't Boot

  • Impact: MacBook Air (Model 5,2) or a MacBook Pro (Model 10,1) are not booting properly after authenticating the PGP WDE Bootguard screen when laptop is encrypted with the current release of PGP Whole Disk Encryption for Macs (10.2.1 Build 4461). Symantec engineers are aware of the issue and are working on a solution.
  • Workaround: Do NOT encrypt your laptop with the current release of PGP Whole Disk Encryption for Macs (10.2.1 Build 4461)
  • Last Updated: 6/22/2012

Please refer to Symantec's web page regarding the issue above to keep informed on the status of this issue. OIT will provide further information as well, when more becomes available.

PGP and Mac OSX 10.8 (Mountain Lion)

  • Impact: Due to past issues when upgrading OS X, Symantec is advising that users currently encrypted with PGP Whole Disk Encryption or SEE Full Disk Encryption for Macs should NOT upgrade to OS X 10.8 when made available by Apple.
  • Workaround: Do not upgrade to Mac OSX 10.8 until PGP Whole Disk Encryption or SEE Full Disk Encryption has been thoroughly tested by CU and Symantec.
  • Last Updated: 6/22/2012

For more information please visit Symantec's web page regarding this issue with Mac OSX 10.8.

PGP WDE and Mac OSX 10.7.3 Incompatibility

  • Impact: There is a conflict with the as-yet-unreleased Mac OSX 10.7.3 combo update package and PGP Whole Disk Encryption software. After installing the 10.7.3 update on a PGP WDE encrypted disk and then attempting to restart, the operating system will not restart.
  • Workaround: Symantec has posted a workaround, but PGP WDE users are strongly encouraged not install the 10.7.3 update until this issue is resolved.
  • Resolution: Symantec is aware of the problem and working to resolve the issue. More info is available on Symantec’s website.
  • Last Updated: 1/20/2012

Unable to Load Mac OS X After Encrypting Disk

  • Impact: After encrypting a Mac OS X system with PGP WDE, you are able to successfully authenticate at the PGP BootGuard screen, but Mac OS X fails to load and displays a continuous spinning wheel.
  • Workaround: Fully encrypt or decrypt SSD drive in 32bit kernel mode. Instructions on how to configure 32 vs 64bit kernel in Apple KB are on Symantec’s website at the bottom of the page.
  • Resolution: This issue is fixed in PGP Desktop 10.2 which can be downloaded by logging into the campus' PGP download site. This issue is also fixed in a service pack for PGP Desktop (PGP Desktop 10.1.2 SP3). Learn more at Symantec's website.
  • Last Updated: 8-4-2011