Walk-in Desktop Support

Last Updated: 07/16/2014

Overview

Walk-in Desktop Support, also known as the Student Desktop Support Technicians Walk-In Centers, provides support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers in the Technology Learning Center and in the Norlin Commons.

  • Provides support in the presence of the customer for university and personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
  • Connecting to the campus network.
  • Operating system installation, configuration and maintenance as well as restoration or reinstallation.
  • Software installation and configuration; troubleshooting and diagnostics.

Features

  • Expedient virus, spyware and malware removal
  • Works closely with the IT Security Office to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.

Benefits

  • Provides campus affiliates computing support for their personal or university owned equipment by trained technicians at no cost to the client.
  • Facilitates use of campus software licenses to provide the customer with the most current software versions.
  • You can see the number of customers, if any, waiting at either locaton on your mobile device or any web browser at http://desktopsupport.colorado.edu/walk-in.

Cost

Walk-in Desktop Support is provided as a common-good to the campus which means there is no direct cost to you or your department.

Who can get it

This service is available to all campus affiliates with a Buff OneCard on a first-come first-served basis.

How to get it

Walk-in to either the Technology Learning Center or the Norlin Commons and sign in with your Buff OneCard at the Student Desktop Support Technician Walk-In Console.

Visit the Walk-in Center website to view operating hours and waiting times.

Walk-In Desktop Support will consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.