| Title | Created | Resolved | |
|---|---|---|---|
| Service Maintenance: Mediasite Classroom Capture | Saturday, May 25, 2013 - 6:00am | Saturday, May 25, 2013 - 6:00pm | VIEW |
Walk-in Desktop Support
Walk-in Desktop Support, also known as the Student Desktop Support Technicians Walk-In Centers, provides support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers in the Telecommunications Building and in the Norlin Commons.
- Provides support in the presence of the customer for university and personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
- Connecting to the campus network.
- Operating system installation, configuration and maintenance as well as restoration or reinstallation.
- Software installation and configuration; trouble shooting and diagnostics.
- Expedient virus, spyware and maleware removal
- Works closely with the IT Security Office to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.
- Provides campus affiliates computing support for their personal or university owned equipment by trained technicians at no cost to the client.
- Facilitates use of campus software licenses to provide the customer with the most current software versions.
- You can see the number of customers, if any, waiting at either locaton on your mobile device or any web browser at http://desktopsupport.colorado.edu/walk-in.
Walk-in Desktop Support is provided as a common-good to the campus which means there is no direct cost to you or your department.
This service is available to all campus affiliates with a Buff OneCard on a first-come first-served basis.
Walk-in to either the Telecommunications Building or the Norlin Commons and sign in with your Buff OneCard at the Student Desktop Support Technician Walk-In Console.
Visit the Walk-in Center website to view operating hours and waiting times.
Walk-In Desktop Support will consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.