Walk-in Desktop Support | Office of Information Technology

Walk-in Desktop Support

Last Updated: 08/17/2016

Overview

Walk-in Desktop Support, also known as the Student Desktop Support Technicians Walk-In Centers, provides support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers in the Technology Learning Center and in the Norlin Commons.

  • Provides support in the presence of the customer for university and personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
  • Connecting to the campus network.
  • Operating system installation, configuration and maintenance as well as restoration or reinstallation.
  • Software installation and configuration; troubleshooting and diagnostics.

Features

  • Expedient virus, spyware and malware removal
  • Works closely with the IT Security Office to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.

Related Policies

Benefits

  • Provides campus affiliates computing support for their personal or university owned equipment by trained technicians at no cost to the client.
  • Facilitates use of campus software licenses to provide the customer with the most current software versions.
  • You can see the number of customers, if any, waiting at either locaton on your mobile device or any web browser at http://desktopsupport.colorado.edu/walk-in.

Cost

Walk-in Desktop Support is provided as a common-good to the campus which means there is no direct cost to you or your department.

Who can get it

This service is available to all students, faculty, staff, and retirees with a Buff OneCard on a first-come first-served basis.

How to get it

Walk-in to either the Technology Learning Center or the Norlin Commons and sign in with your Buff OneCard at the Student Desktop Support Technician Walk-In Console.

Visit the Walk-in Center website to view operating hours and waiting times.