Dispatched Desktop Support | Office of Information Technology

Dispatched Desktop Support

Last Updated: 03/10/2016

Overview

Dispatched Desktop Support, also known as Student Desktop Support Technicians, provides support for on campus university owned personal computing equipment.

  • Provides support for desktops, laptops, tablets, smart phones, printers, multifunction devices, and other university owned personal computing devices.
  • Connecting to the campus network.
  • Operating system installation, configuration and maintenance as well as restoration or reinstallation.
  • Software installation and configuration; trouble shooting and diagnostics.

Features

  • Service is set by appointment and conducted at the customer's on-campus location of choice.
  • When upgrading or reinstalling a customer's computing system the technician will back up and store the client's data for up to 14 days.

Benefits

The faculty or staff member may request the time and on-campus location that best meets their schedule and availablity for support.

Cost

Dispatched Desktop Support is provided as a common-good to the campus which means there is no direct cost to you or your department.

Who can get it

Dispatched Desktop Suport is available to all on-campus faculty and staff for university-owned and personal computing equipment.

How to get it

Faculty and staff call 5-HELP, (303)-735-4357, to request support. Their request will be scheduled for the first available technician and in conjunction with the requestor's availability.