Dispatched Desktop Support

Last Updated: 10/19/2012

Overview

Dispatched Desktop Support, also known as Student Desktop Support Technicians, provides support for on campus university owned personal computing equipment.

  • Provides support for desktops, laptops, tablets, smart phones, printers, multifunction devices, and other university owned personal computing devices.
  • Connecting to the campus network.
  • Operating system installation, configuration and maintenance as well as restoration or reinstallation.
  • Software installation and configuration; trouble shooting and diagnostics.

Features

  • Service is set by appointment and conducted at the customer's on-campus location of choice.
  • When upgrading or reinstalling a customer's computing system the technician will back up and store the client's data for up to 14 days.

Benefits

The faculty or staff member may request the time and on-campus location that best meets their schedule and availablity for support.

Cost

Dispatched Desktop Support is provided as a common-good to the campus which means there is no direct cost to you or your department.

Who can get it

Dispatched Desktop Suport is available to all on-campus faculty and staff for university owned personal computing equipment.

How to get it

Faculty and staff call 5-HELP, (303)-735-4357, to request support. Their request will be scheduled for the first availble technician and in conjunction with the requestor's availability.

Dispatched Desktop Support will consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.