Antivirus- FAQ

Last Updated: 10/25/2013

Overview

Click on each section below to read helpful questions and answers about Antivirus

General FAQ

Why do I need to uninstall CUantivirus (CA)?

You have to uninstall CA before you install one of OIT's new recommended solutions. CU-Boulder did not renew its license with CA eTrust Antivirus (CUantivirus) and instead has recommended new solutions. The CUantivirus license expired June 17, 2010. Computers not updated are susceptible to worm, viruses, and attacks.

What happens if I do not install a new antivirus program?

As of June 17, 2010, updated virus definitions are no longer available for CUantivirus (CA). This means your computer is not receiving updates and therefore is not protected from new worms and viruses. For the wellness of your system, you should install a new antivirus as soon as possible.

I could not uninstall CUantivirus (CA), what should I do?

Please contact the IT Service Center at 303-735-4357 (5-Help from a campus telephone) or help@colorado.edu for support. If CA was incorrectly installed on your computer you may need to re-install before you uninstall.

Why did the security software change from CUantivirus?

CUantivirus was becoming increasingly less effective in protecting desktops against modern viruses and worms. By leveraging the Microsoft Campus Agreement, OIT can provide a best-of-breed antivirus solution at no cost for University owned systems.

I am not receiving updates for Microsoft System Center Endpoint Protection; how can I fix this?

Re-install Microsoft System Center Endpoint Protection on your computer using the provided installation instructions, with the exception that you do not have to remove any software (CA or System Center Endpoint Protection). The updated installer will create default preferences to ensure you receive vital updates to your antivirus software.

Who software can I download?

All CU Boulder students, faculty, and staff can download the appropriate software solution as follows:

  • Computers used for work (i.e. university-owned) computers should download Microsoft System Center Endpoint Protection (for Windows) and Sophos (for Mac).
  • Personally-owned computers should download Microsoft Security Essentials (for Windows) and Sophos (for Mac).
Why are you recommending different products for university use and personal use?

University-owned computers (used specifically for work purposes) fall into the Microsoft Campus Agreement, and therefore can run Microsoft System Center Endpoint Protection. Additionally, System Center Endpoint Protection will one day provide OIT the ability to manage updates in a virtually seamless manner to the user. Microsoft Security Essentials was made specifically for personal home computer use.

Is there a solution available for Linux?

You can learn more about Linux solutions on the bottom of the Information for Technical Staff webpage.

What if I would like to manage antivirus updates through a management console?

See the  web page for Technical Support Staff for more information.